Despite our many requests, phone calls and emails, Wow Air never returned our luggage. They delivered it 17 days after our arrival to our daughter’s house where we were staying, but by the time it was delivered we had started our return journey back home, 7000 kms away. Wow Air said they would not forward it from the United States to France, where we lived. All their email responses to us indicated that they felt they had done their job by delivering it, but so late that we were already gone home without our luggage, and only offered to compensate us for about $400. They claimed that they were operating under the Montreal Convention. It turns out the Montreal Convention says a luggage is considered lost if not delivered within 21 days and the maximum amount that can be claimed is $1,700. So that is what we asked for since 5 months later, we still didn’t have it despite being in constant communication with them. They refused, claiming that the luggage was delivered (not to us!). We are hoping to find a way to get properly compensated and hoping that Elliot Advocacy will be more successful than we have been in resolving this matter.