We have booked a Viking Cruise sailing on 13 December 2018.
Although not major, we have had a few rough patches when dealing with Viking.
Everything from having to wait for a referral fee, change in itinerary (we discovered this before the company emailed us of the change), having to wait to book shore excursions only to find they were no longer available, misinformation from booking agent, long waits on the telephone while agents verified information & sometimes being disconnected, to agents who gave us answers that we are not confident are correct.
The biggest problem we have had is that our flights were changed by an agent at Viking without our knowledge. We just happened to be checking our itinerary and discovered this. There was no email or telephone call from Viking to advise us of the change.
Fortunately our flights were able to be rebooked, but I have lost my confidence in their air staff, and am checking a number of times a day to make sure they have not been changed again.
My question is if it is best to contact Viking Customer Service now with our concerns before we sail or after the cruise is finished.
Although not major, we have had a few rough patches when dealing with Viking.
Everything from having to wait for a referral fee, change in itinerary (we discovered this before the company emailed us of the change), having to wait to book shore excursions only to find they were no longer available, misinformation from booking agent, long waits on the telephone while agents verified information & sometimes being disconnected, to agents who gave us answers that we are not confident are correct.
The biggest problem we have had is that our flights were changed by an agent at Viking without our knowledge. We just happened to be checking our itinerary and discovered this. There was no email or telephone call from Viking to advise us of the change.
Fortunately our flights were able to be rebooked, but I have lost my confidence in their air staff, and am checking a number of times a day to make sure they have not been changed again.
My question is if it is best to contact Viking Customer Service now with our concerns before we sail or after the cruise is finished.