We had a Kenmore washer purchased for us as a gift on Nov 16 2016 with a service contract. On September 21 2018 we had a problem with the washer so Sears sent a repair man to the house. He replaced the lid lock switch. After the repair he said we had no service contract and the cost would be $431.63 for service. Upon many for calls to sears service the washer had a home at my brother in laws home in Burlington Ct. The washer is in Westhartford Ct. I been calling and getting case number after case number with the same response someone will call you within 48 hrs. Everytime you call you have to explain the situation over and over and are put on hold. This has been going along long enough. I have a service contract on the washer not the address.