Was refused to board on plane Because of delta/airfrance/klm poor communication to customers

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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,536
15,860
113
New York
www.promalvacations.com
#21
If you read further on this site:

Foreigners who DO NOT NEED an Airport Transit French Visa, regardless their nationality are the following cases:

  • Holders of a diplomatic, or, service passport;
  • holders of green card,
  • French re-entry permit holders,
  • residency permit in one of the countries of the European Union, Iceland, Liechtenstein, Norway, Switzerland, Monaco, Andorra, Holy See, San Marino, Canada, Japan or the United States of America,
  • holders of the valid US visa;
  • spouse or minor child of an EU national;
  • as well as flight crew members.
It appears AF/Delta did not accept the green card validity.
His green card was expired and there is no indication France accepts the 1797C form. That’s the crux of the issue. He needs to show France accepts the form. Otherwise he needed a transit visa.

IF they do and he was improperly denied then they need to request a refund.
 

jsn55

Verified Member
Dec 26, 2014
8,069
7,963
113
San Francisco
#22
Shaheed, this has been a miserable experience for you. But blaming someone else is a quick way to get your complaint discarded. I'm very sorry this is happening ... sometimes it's airline agents who don't know the rules, sometimes passengers do have the wrong documentation. What needs to be done is for you to determine exactly what you would have needed to board that aircraft. If that's what you had, the airline made a mistake and should be contacted for a refund. Please let us know and we can guide you to the correct path to follow.