Another couple, my husband and I paid 50% down, $924.50 per couple, on a vacation condo rental in Texas by 04-01-2019 directly to the owner instead of going through VRBO. It was the owner's suggestion to pay him directly. He had emailed us on 2/12/2019 and informed us that if we canceled at least 60 days prior to arrival, we would receive a 100% refund. The vacation rental was to be for 1/1 to 1/31/2020. We canceled by email on 8/29/2019. We received an email from the owner on 10/9/2019 that we were not due a refund because we were renting during the winter months. He also attached a rental agreement policy which we had not previously seen, agreed to nor signed. He also wrote that the only way we could get a refund would be if the condo ended up being rented by someone else for January, and then we would also have to pay a 15% administrative fee. We have sent the owner several emails requesting a refund per his email details of 2/12/2019, but he has stopped responding our requests. We are requesting a total amount of $1849.00 for both couples. The owner's name is Larry Mannon and he owns condo Unit 401 at the Embassy Condominiums in South Padre Island, Texas.