Volvo Customer Care not supporting Customer

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Apr 25, 2018
•Since 2014, I am 2 Volvo family
o Cars maintained solely by Volvo
• 2014 - Volvo recall was not disclosed
• Aug 2015 - Catastrophic engine failure
failure S60 (Recall was cause)
• Sept 2015 - S60 Engine replaced due to recall, Volvo was not forthcoming in assisting us (unethical business)
• 2015 through 2018 - both Volvo cars maintained solely by Volvo and as per recommended intervals
• March 2018 - second catastrophic engine failure on interstate
o Cause was drive belt which had been inspected by Volvo 4 months earlier
• March - April - Without car for month, no offer to provide loaner
• April - Volvo Service team (Connecticut Own Volvo) defected as a team together, customer had to "re-start" process
• April 20 - Volvo will not assist customer and will not allow further support and communication
Volvo is Closing the customer care case
Apr 10, 2017
Did you have to pay for either engine repair or were both covered under warranty? What year is your S60? I am asking because my husband's 2012 R design XC60 required full engine replacement a couple of years ago. It had less than 40K miles on it at the time. One of the cylinders was losing compression and that usually doesn't happen until a vehicle has a ton of miles. Fortunately everything was covered under the warranty and he had a loaner the entire time. It took around 3 weeks to get his vehicle back. If this issue was related to a recall or covered under a warranty you absolutely should have had a loaner for the duration of the repair.