Vida Vacations non-performance

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Dec 13, 2017
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#1
Purchased a membership for two weeks a year at fixed rate for any of Vidanta hotels in Mexico. First stay in Los Cabos was a nightmare. Was promised two queens by sales staff and hotel said only had kings. Tripped over broken tiles to patio. Cupboard door handing on one hinge. No hot water in bathroom. Thermostat broken. Pillows and closets covered in mold! Elevator out of service. Electricity off for 4-5 hrs. But worst of all jackhammers in unit next to bedroom from 8:00am to 9:00pm.

Am asking for my contract to be canceled due to non-performance on promises made but cannot get a response. Do not trust that this company will take care of me in the future as promised by sales staff.
Would welcome any suggestions.
 
#3
As an alternative to trying to cancel your contract (which will be next to impossible) have you considered just dealing with this one disastrous stay at this resort (which actually has some good reviews)? I would address my complaints to the resort and to Vidanta, and ask that you be given a complimentary week or two to use at this resort or any of their affiliated resorts. Be factual and polite. You might be surprised at the outcome because these resorts almost always have vacancies and it doesn't cost them very much for housekeeping in order to give an owner an extra week or two.
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
#4
All I can offer is sympathy, time share deals are really awful. I like George's suggestion, since you may salvage something out of your contract. Please let us know what transpires and good luck.
 
Likes: Neil Maley