Verizon landline issue

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Jun 9, 2018
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#1
Hi there I have a Verizon landline number and they won’t reach over to the fulfillment department or the central office to have it activated there they keep bouncing me around on chat from customer service to tech and then the tech department has a repair ticket for Thursday to see no dial tone but actually I need service on not no dial tone I have the landline number and repair ticket number and order number and the jacks are installed and wiring is all installed for copper service
 

jsn55

Verified Member
Dec 26, 2014
6,476
6,535
113
San Francisco
#4
Hi there I have a Verizon landline number and they won’t reach over to the fulfillment department or the central office to have it activated there they keep bouncing me around on chat from customer service to tech and then the tech department has a repair ticket for Thursday to see no dial tone but actually I need service on not no dial tone I have the landline number and repair ticket number and order number and the jacks are installed and wiring is all installed for copper service
We find that it's very important to send clear communications when dealing with an advocacy situation. It might be better if you just made a list of what the issues are instead of the "paragraph in a sentence" that you've posted above. Your email will likely get discarded if they have to work too hard to understand your issue. If you want to post your letter here, we'll be glad to advise.
 
Jun 9, 2018
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#5
Hi there the issue that there refusing to is step 1 the service was ordered on June 3 step 2 they said that it would be on June 10 step 3 there now they gave me the phone number of 716-337-3476 with a tech coming out Thursday afternoon but I need the service turned on from the central office I got a hold of Verizon on chat she said she would reach out to them give her 30 minutes and service will be on. The 4 step I don’t need a tech because there is a new box on the outside fix and they ran a new wiring outside and had to fix the inside jack
 
Jun 9, 2018
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#6
Hi there I’m having a hard time with Verizon billing and sales and service department to fix the due date on my home phone for activation they had on the order June 10,2019 but then there was a tech that was at the central office and called me today saying that there was a issue there he fix and it’s all set the ticket number got closed and service is still not up and running and I tried telling them there is s medical emergency at the house but they won’t try to reach out to the fulfillment center or offline department to have the due date fixed
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,255
12,439
113
New York
www.promalvacations.com
#7
Didn’t you already post this before on here?

We told you what to do in this post:

http://forum.elliott.org/threads/verizon-landline-issue.8178/#post-84034

Start At Customer Service, give them a week to reply and move up the chain of executives.it hasn’t been a week since you said you wrote. You need the give them time.

I am going to merge this thread with your original. Please don’t start a new thread- if you don’t hear from Customer Service in a week- then write to the first executive. Repeat as we tell you to in our Company Contacts Page.

After you have gone all the way up the execit Be chain if they haven’t fixed it, let us know.
 
Jun 9, 2018
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#8
Yes but the agent said to use this contact form for help with Verizon landline issue I’m just getting a run around no help and every buddy is refusing to answer my question I’m very frustrated
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,255
12,439
113
New York
www.promalvacations.com
#9
What Agent told you to use this form?

You need to follow our process- YOU need to write to each executive one at a time, once a week. If you get all the way up to the CEO and they can’t fix it, THEN come back. We cannot get involved until you finish the process we give you to advocate for yourself.

Please do what we told you in your original post.
 
Jun 9, 2018
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#12
Ok should I give them total about a week for each then if I don’t get any response back who would be my next step I did write I cannot wait to long because if they want service I need help ASAP or I’m going to the bbb to file a complaint I have a family member disabled and need it done ASAP