I applied for a Southwest Airlines business card through Chase in time for an upcoming business trip. I was hoping to earn points during the trip. I didn't anticipate any problem getting card as I have been in business for 10 years (in my profession for 20+ years) and have excellent credit. When I hadn't heard back from them in over a week I found a phone number to inquire about my application status. They put me through to the Fraud Division and asked me the same simple questions (name, address) multiple times in addition to texting me a code to verify who I was after they called me back at the phone number listed on the application. They then requested a copy of my driver's license and social security card, despite that I do not work out of my home and I use and provided my tax identification number for my work (not my ss#). They then asked for a sales tax permit or a tax account transcript. I explained that I am a sole proprietor and a licensed clinical social worker (LICSW) providing psychotherapy and do not have those things. I sublet space from other therapists in a major medical building in Washington, DC and cannot provide a utility bill with my work address on it (not an atypical scenario in my profession). I explained that I could provide a copy of my professional license from the DC government and they could even look me up online to check my license (and professional profile that shows my work address on a site that verifies one's license and have been on for a number of years). The conversation went round and round to no avail. Out of frustration I finally asked them to withdraw my application and please send me documentation of my request. Is there something I missed in my approach? Is there someone else to reach out to about this? Any advise would be appreciated. Thank you.