VENMO HELL

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Apr 23, 2019
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#1
I'm new here and just looked through to make sure that I post this topic in the correct location but I couldn't find anywhere that listed payment companies like Venmo or PayPal. Over a week ago my husband tried to pay us from his business bank (Community National) to our personal bank (Wells Fargo). I didn't have a Venmo at the time like he did so I tried to create a new account and enter my bank information. I didn't realize that my husband already had our bank (WF) on his account. This flagged my new account and it is now frozen. My account has been frozen with $750 inaccessible for over a week now. The email system that Venmo uses is complete garbage and they respond once a day or maybe every other day. I call Venmo and they tell me there is no supervisor they can talk to and tell me to use the email system. I have posted the last email I recieved from them below, the problem is that WF does not have any type of statement that they are looking for....I sent them the only statement/document that I have and this is their email response. What do I do? How do I speak to a supervisor to explain my case? We are HURTING for this money right now as I am a teacher and my husband does electrical work and is a firefighter. I am at such a loss.

Also the email references a card that I attempted to add not being a part of that statement- I tried to use my husbands WF card because he was sitting right next to me and we have joint accounts! I just need to speak to a supervisor instead of these ridiculous emails back and forth. I sent them another statement as viewed from my husbands WF account, and a screenshot proving that the card was in my husbands name from the WF website, in response to this email. I have not heard back.

Your request (#7650) has been updated. To add additional comments, reply to this email.

Shane C (Venmo)
Apr 22, 5:25 PM CDT
Hi Stephanie,

This is Shane, I'm an Account Specialist here with Venmo. I'll be helping you out today.

Thanks for reaching out about your account and sending over your ID.

We were able to verify the card that is currently on file with your Venmo profile from the statement that you provided. IT does not appear to match the information for the card you attempted to add, however. We would specifically need to see a statement that shows the last 4 digits of the card you attempted to add on 4/13/2019.

Once this is provided I'll have the necessary information to move forward with your account.

I look forward to hearing from you.

Best,

Shane C | Account Specialist


Sent from my iPhone

Edited by a moderator to remove case number
 
Last edited by a moderator:
Apr 23, 2019
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#3
Did you send then the statement they asked for?

We have contacts for PayPal under banking but not Venmo. Complete this form and lets see if our researcher can find the company contacts for you so you can take this to a higher level:

https://www.elliott.org/research/


I sent them the only statement that I have and it doesnt include the cards specifically. I will definitely complete that form, thank you so much!
 
Apr 23, 2019
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#5
You probably still need to provide the proof they asked for with a statement.
I don't know what proof they want. He emailed me back and said that there was a second card that I tried to use and that he needs proof of that card. I have no idea what he's talking about, and even if I tried to use a second card it would be a WF card linked to the statement that I already provided. I am just so put out that I can't speak to someone over the phone and discuss this issue. I also don't understand why they won't just release the money back to my husband...
 

JVillegirl541

Verified Member
Nov 21, 2014
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#6
Just a FYI my Chase Bank Debit Card’s do not appear on any statement. The numbers on my card and that of my husband appear no where not even on on line banking account.
The OP may have this same situation and may need a letter (in letterhead) from WF explaining this plus possibly a copy of the card itself and Photo ID that matches. Just a thought.

Note: we actually each have a Chase Debit Card and they are completely different numbers . I’m pretty certain this is the issue.
 
Feb 12, 2019
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#7
If you can't use the WF bank account because it's already attached to your husband's Venmo, maybe it might be simpler to just open another bank account in your name to attach to yours? Whether with WF or another bank rather the add a debit card? From my (limited) interactions with Venmo it seems way more designed to deal with bank accounts -- it took a few minutes to set it up.
 
Dec 17, 2018
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#8
Just a FYI my Chase Bank Debit Card’s do not appear on any statement. The numbers on my card and that of my husband appear no where not even on on line banking account.
The OP may have this same situation and may need a letter (in letterhead) from WF explaining this plus possibly a copy of the card itself and Photo ID that matches. Just a thought.

Note: we actually each have a Chase Debit Card and they are completely different numbers . I’m pretty certain this is the issue.
Yup, this is what I was going to say. Bank statements don't usually have debit card numbers listed on them. They aren't credit cards. I don't know why Venmo isn't understanding this. OP will NEVER be able to provide the statement they want. I'd say that your suggestion is probably the best one... WF may have to write some kind of letter that those are the debit cards linked to their account.
 
Dec 17, 2018
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#10
If you can't use the WF bank account because it's already attached to your husband's Venmo, maybe it might be simpler to just open another bank account in your name to attach to yours? Whether with WF or another bank rather the add a debit card? From my (limited) interactions with Venmo it seems way more designed to deal with bank accounts -- it took a few minutes to set it up.
The issue isn't WF. The issue is that her husband transferred money to Venmo and when OP created an account to transfer from Venmo to the bank account, she added her WF account, but her husband already had that account linked to HIS Venmo account so Venmo locked her account as fraudulent. So the money is sitting in Venmo hell. She can't transfer it to WF at all. Venmo has the money and won't release it.
 
Dec 17, 2018
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#11
If you can't use the WF bank account because it's already attached to your husband's Venmo, maybe it might be simpler to just open another bank account in your name to attach to yours? Whether with WF or another bank rather the add a debit card? From my (limited) interactions with Venmo it seems way more designed to deal with bank accounts -- it took a few minutes to set it up.
Sorry, just realized what you were saying. Problem is basically the same though. Venmo has the money and won't let her use the account AT ALL, I don't think. I'm pretty sure Venmo locked the account for "fraud" because of two people having the same bank account attached. PayPal actually won't let you do this, either, but they just say "someone else already has this account attached to a different account so you can't do it". They don't lock the account because PayPal understands that married people share accounts.

But yeah... it would be nice if it were as simply as just opening a new bank account and adding it. But I think the Venmo account is COMPLETELY locked and they won't release the money.
 
Feb 12, 2019
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#12
Sorry, just realized what you were saying. Problem is basically the same though. Venmo has the money and won't let her use the account AT ALL, I don't think. I'm pretty sure Venmo locked the account for "fraud" because of two people having the same bank account attached. PayPal actually won't let you do this, either, but they just say "someone else already has this account attached to a different account so you can't do it". They don't lock the account because PayPal understands that married people share accounts.

But yeah... it would be nice if it were as simply as just opening a new bank account and adding it. But I think the Venmo account is COMPLETELY locked and they won't release the money.
If the account is completely locked, then you're correct. I wasn't sure if they were keeping her from logging in at all since it seemed like she added a debit card after the WF account didn't work (?). I know with Paypall (Venmo's parent company) it once was having a trouble verifying one of my accounts and I just said screw it, deleted it, and added another -- but my account hadn't been locked.
 
Mar 12, 2019
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#13
I just recently heard of Venmo and this sounds horrible. I use Paypal (although in the past heard horror stories about them), but I've been using PayPal for years and they've won my trust.

Here's hoping you get this issue resolved.
 
Nov 27, 2017
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#14
The money would sit at Venmo, for ike 72 hours and then it will be sent back to your husband's account. At that point, he can then reroute the money to WF directly through direct deposit and not through Venmo. Why did he use Venmo and if he had both accounts on his Venmo Account, couldn't he have made the transfer himself from one account to another?
 
Likes: JMLamb
Dec 17, 2018
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#15
If the account is completely locked, then you're correct. I wasn't sure if they were keeping her from logging in at all since it seemed like she added a debit card after the WF account didn't work (?). I know with Paypall (Venmo's parent company) it once was having a trouble verifying one of my accounts and I just said screw it, deleted it, and added another -- but my account hadn't been locked.
Exactly! I tried adding my bank account to PayPal but my husband had already added it to his. I just added my debit card instead, and it was fine. But yeah, PayPal doesn't lock the account. Sounds like they need to implement that system on Venmo. I didn't know PayPal owned Venmo.
 
Dec 17, 2018
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#16
The money would sit at Venmo, for ike 72 hours and then it will be sent back to your husband's account. At that point, he can then reroute the money to WF directly through direct deposit and not through Venmo. Why did he use Venmo and if he had both accounts on his Venmo Account, couldn't he have made the transfer himself from one account to another?
Can you do that? Transfer money to yourself? I don't think you can....
 
Likes: JMLamb
Jan 11, 2019
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#17
I was wondering the same thing. If they have a joint Wells Fargo account, why didn't he just transfer the money from his business bank to their joint account? Why did she need to open a new account at all? Seems like what should have been an easy process turned into something unnecessarily complicated.
 
Likes: jsn55
Dec 17, 2018
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#18
I was wondering the same thing. If they have a joint Wells Fargo account, why didn't he just transfer the money from his business bank to their joint account? Why did she need to open a new account at all? Seems like what should have been an easy process turned into something unnecessarily complicated.
Because the business account is with a Community National bank, not Wells Fargo. Some banks have it set up where you can do a bank to bank transfer, but it can take a few days to verify, so they probably just figured Venmo would be faster.
 
Jan 11, 2019
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#19
Because the business account is with a Community National bank, not Wells Fargo. Some banks have it set up where you can do a bank to bank transfer, but it can take a few days to verify, so they probably just figured Venmo would be faster.
Okay, but that still doesn't explain why she needed to open a Venmo account being that her husband already had one opened with Wells Fargo, their joint account, already added. Maybe I'm missing an important clue, but her involvement just seemed to complicate trying to get money from his business account to their joint account.
 
Jan 11, 2019
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#20
Okay, but that still doesn't explain why she needed to open a Venmo account being that her husband already had one opened with Wells Fargo, their joint account, already added. Maybe I'm missing an important clue, but her involvement just seemed to complicate trying to get money from his business account to their joint account.
I meant to say that he already had a Venmo account with their Wells Fargo already added, which she stated is joint, so why did she need to open her own Venmo account? Bleh, I'm thinking there is more to the story then stated, or I'm missing something.