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I find that these are rarely worth pursuing because there is always an excuse as to why they come up with what they come up with. I've heard "the store didn't charge you VAT" (which is true - some stores do that when you show the card) to the service fee stories.
Could the difference be the cash handling fee? I know in FRA the fee is is euro 3’if the refund is between 5 and 50 Euros — and that is per form (purchase) and not the grand total. Also if one asks for the euros to be converted to dollars there is likely a mediocre exchange rate. I know Hungary is not on the Euro I am giving examples of where I use the service.
Usually a receipt is given with the breakdown —also if a store makes a mistake on the form there can be problems.
Did you get a proper receipt if it was done in person?
I do this a few times per year and rules always state that there are at least 1 or more commissions. One of them is fixed so the more you spend, the more it dilutes. In the obtained receipt (stamped by customs) there is the first “net” amount to receive. Then, after cashing it, there is another commission (and in general a poor exchange rate because they wouldn’t give me euros because it is not my local currency. Last time they were equaling euro= dolar so a -20% devaluation). Thats why I prefer to receive the refund by credit card, no commisions and it gakes ~7-10 days.