UPS Problem

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Status
Not open for further replies.

jsn55

Verified Member
Dec 26, 2014
11,039
13,213
San Francisco
I would suggest that you find a place to ship and to receive your packages for a couple of years. Let everything die down, let all the rhetoric disappear from peoples' minds, and then perhaps you can convince them to resume delivery and pickup. It doesn't appear that you are getting anywhere currently.

If you do want to pursue this now, please go back to our original instructions very early in this thread about what to read, how to advocate for yourself, and who to contact.
 
  • Like
Reactions: BittyBoo
Aug 20, 2019
25
1
52
Summarizing your interactions . . .
Three (3) people leave messages for Chad Baker. Response: one (1) voicemail (to you)
Several (3?) letters from you to CEO David Abney (only). Response: Nothing
Three (3) letters to the AG, BBB, and CPD (one to each separately). Response: paralegal says no each time
Three (3) letters to their CSSO, President, and CEO (one to each simultaneously). Response: Nothing

That totals 12 touch points with just 2 responses (counting the "no" each time as a single response). Included are (4?) to the CEO.
Regrettably, I don't see things turning out any different by working your way up the chain again . . .

Customer service in Georgia stated the CEO doesn't read the letters they go to customer service. If I could get the ear of someone higher up I think this would be quickly resolved.

The paralegal gave the same canned response each time when I filled a complaint with the Better Business Bureau, Illinois Attorney General & Georgia Department of Law . "It was decided by local management that we cannot deliver to ( persons name) address". When I asked the General Manager about this (Philip Morgan) he stated it has nothing to do with local management. It is Chad Baker's decision. When I spoke with an attorney at Georgia Department of Law he stated they always get a response from the same person (paralegal Maddy Mullin) when they are filing a compliant about a red flagged account. He went on to say she usually doesn't usually go off script.
 
Aug 20, 2019
25
1
52
Have you started writing to our company contacts? Follow the full process for writing and let us know if it helps.

I have sent out a letter (email & mail) to Kate Gutmann & Kate Gutmann & waited a week as advised.

Sending out the 3rd letter tonight to David Abney.
 
Last edited by a moderator:
Aug 20, 2019
25
1
52
Please read the link in post 18. I gave you the article we have that tells you how to write and it’s in there that you need to write to one executive, give them a week to reply and then move to the next.

I have completed sending out all 3 letters (email & mail) & waiting a week for each.
 

Neil Maley

Staff Member
Forum Moderator
Dec 27, 2014
25,861
28,983
New York
www.promalvacations.com
If you have written to all the contacts and not received an answer, you can file another help request, state you followed the writing chain and didn’t hear from
anyone. If the advocates think they can help, they will get in touch with you.
 
Aug 20, 2019
25
1
52
Thanks Neil. They state they can't help me out. This is disappointing since I was originally told by Elliott Advocacy to go to the forum & was I did that they would help.
 

Dwayne Coward

Administrator
Staff Member
Forum Director
Apr 13, 2016
1,065
2,304
St. Louis
Unfortunately, the UPS legal office has already responded to him, and we only get referred to them in these cases. As we don't have an attorney on staff, we are unable to mediate these cases once they go to this level. The OP has requested we close his account.
 
Status
Not open for further replies.