UPS contacts???

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Aug 22, 2017
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#4
Thanks! That brings me to my next question. As a customer who ordered an item from a company, am I entitled to know why my package is late? It seems that UPS does not feel so. They told me the company who they picked the package up from is their customer and not the person who is paying for everything. Any thoughts?
 
Sep 19, 2015
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#5
Thanks! That brings me to my next question. As a customer who ordered an item from a company, am I entitled to know why my package is late? It seems that UPS does not feel so. They told me the company who they picked the package up from is their customer and not the person who is paying for everything. Any thoughts?
Question — what do you mean by late — late in transit (ie time UPS has it) or late as to when it was picked up?

UPS only picks things up when they are ready so I do not know how they can answer for any delay in porocessjng/ packing
 

jsn55

Verified Member
Dec 26, 2014
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#7
Like most normal people, you want to know WHY. Nobody at UPS will tell you why because nobody knows why your order is late. Being able to track it through UPS' website is about as far as you're going to get. You could be the CEO's brother and nobody would tell you why, because they don't know. They deal with billions of shipments, so you'll never know why it is/was late.
 
Aug 22, 2017
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#8
No late in transit. It was picked up in Kansas City early Monday morning with a final destination of Tucson on Today . It arrived in Salt Lake City Wednesday morning at 7:22 AM, and there it stayed for 26 hours and 14 minutes. It should have left Salt Lake city on the afternoon it arrived or at the very least, that night in order to get to Phoenix then to Tucson by today but somebody screwed up. I wanted more info from UPS so I called them this morning to ask why it was still in Salt Lake city. It magically shipped an hour later. UPS said they started an investigation and refused to comment any further and directed me to the company I purchased the item from for any further info. Before I complained they were speaking to me. After I complained, they said I had to go through the company I purchased the item through.

Normally it wouldn't be a big deal but this is a very expensive item and I'm on leave from work this week to be here when it comes. Funny thing is I ordered another item from Fort Wayne, Indiana that was shipped on the same day via FedEx with an expected delivery date of today. It arrived at today 11 am without issue. It traveled quite a bit greater distance in a lot less time. I know the weather has been bad this week but FedEx has to work in the same bad weather and they were able to get the job done at a greater distance.

I worked for UPS loading trucks while I was in college in the early 90s and UPS was very responsive to issues like this back then. If something didn't move when it was supposed to you had to answer for it. You made sure screw ups like that didn't happen. When they did, the boss found out why and you heard about it. Our CS reps back then really worked unlike the ones today who told me they were not allowed to call a distribution center if there were problems with a package. A few months ago I had a similar issue with FedEx and their CS rep made calls while I waited on hold and the package moved. Just a series of failures on the part of UPS all the way around. Its not so much the package being late as much as the lack of responsiveness and an attempt to hide on the part of the company after they knew they failed to do their jobs.

I wanted the contact info to write the executives to tell them of how their company failed. They probably failed to do their jobs on hundreds or thousands of other packages that day as well when they let packages sit idle for 26+ hours at a distribution center. I'm sure my package was not the only one that day. If they care about the future of the company maybe, just maybe, they will address some of the issues I bring to their attention. If they have their heads stuck up their rear ends then they probably couldn't care less. With Amazon getting in the package delivery business they very well should care if they want to be in business 20 years from now.
 
Sep 19, 2015
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#10
Salt Lake City has had terrible weather for them — the snow word.

Was this sent ground by UPS?

Was the Fed EX guaranteed overnight?

When there is unusual weather in places people cannot get to work, so things may be slow.

I got a FED EX service delay notice on Wednesday because of the bad weather.
 
Likes: VoR61
Jun 27, 2017
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#11
Snow definitely could be an issue with this shipment being delayed. It has been snowing throughout Arizona most of yesterday and today. This was posted yesterday by KGUN 9 in Tucson: As snow storms and precipitation rolls into all parts of Arizona, winter warnings have been put into effect and have caused a number of flight delays at the Tucson International Airport and Sky Harbor.
 
Likes: jsn55 and AMA

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#12
The only thing that matters is when the seller said delivery was to be made by.

If that is breached, then the OP needs to go back to the seller and tell them that they didn’t get the delivery they paid for and ask for a partial refund of delivery fees.

I wouldn’t be contacting UPS, I’d be contacting the seller.
 
Likes: VoR61

AMA

Verified Member
Dec 11, 2014
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#13
They were having blizzards all week and airports/highways were closed. I'm not surprised any mail-order item out there was delayed.
 
Likes: jsn55
Aug 22, 2017
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#14
Snow definitely could be an issue with this shipment being delayed. It has been snowing throughout Arizona most of yesterday and today. This was posted yesterday by KGUN 9 in Tucson: As snow storms and precipitation rolls into all parts of Arizona, winter warnings have been put into effect and have caused a number of flight delays at the Tucson International Airport and Sky Harbor.
FedEx made the delivery in the same weather at 680+ miles farther distance. UPS just makes excuses. The idiots have now sent the package not to Phoenix, but to Las Vegas instead. Now they say sometime next week due to weather. Weather didn't make them take a stupid out of the way route. Weather is their excuse. Incompetent shipping practices is reason.
 

johnbaker

Verified Member
Oct 2, 2014
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#15
@tarheelalum Ultimately, if they gave your a guarantee, they're going to repay your shipper. If they didn't, they won't. Either way, their customer is the shipper and the reason its delayed really doesn't matter.

Good luck on getting your stuff.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
16,768
15,376
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New York
www.promalvacations.com
#16
FedEx made the delivery in the same weather at 680+ miles farther distance. UPS just makes excuses. The idiots have now sent the package not to Phoenix, but to Las Vegas instead. Now they say sometime next week due to weather. Weather didn't make them take a stupid out of the way route. Weather is their excuse. Incompetent shipping practices is reason.
Did you contact the seller and complain?
 
Likes: VoR61

weihlac

Verified Member
Jun 30, 2017
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#17
FedEx made the delivery in the same weather at 680+ miles farther distance. UPS just makes excuses. The idiots have now sent the package not to Phoenix, but to Las Vegas instead. Now they say sometime next week due to weather. Weather didn't make them take a stupid out of the way route. Weather is their excuse. Incompetent shipping practices is reason.
https://weather.com/news/news/2019-02-20-winter-storm-quiana-impacts
Parts of AZ got 3 ft of snow in the last day. Las Vegas got snow also. Things are going to be delayed. Weather supersedes any delivery guarantees.

https://www.fly.faa.gov/flyfaa/usmap.jsp