Unlocking iPhone

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Apr 20, 2019
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#1
AT&T continues to deny my request to unlock my old iPhone 5 "because your account hasn't been active for at least 60 days". We were AT&T customers for several years until switching carriers last fall. Has anyone had an issue with AT&T not unlocking their cell phone after closing the account?
 
Apr 20, 2019
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#3
Thanks Bill, but that's the site that I've used to no avail. After three tries, AT&T still denies my unlock request due to the '60 day inactivity' rule???
 
Aug 30, 2015
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#5
Thanks Bill, but that's the site that I've used to no avail. After three tries, AT&T still denies my unlock request due to the '60 day inactivity' rule???
I don't see a "60 day inactivity rule" stipulated in their list of reasons why they will not unlock it. They have listed all of the legitimate concerns that AT&T might have and since this one is not listed. I would challenge them on that.
 
Aug 30, 2015
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#11
ATT is very difficult to work with. Be polite, patient and persistent. Don't give up!
I can attest that they have a lot of people working from them who do not have a clue what they are doing. That's why I say to challenge them and point to the documentation on their website. People not knowing what they were doing us a bunch of time and $110 needlessly and would have caused a lot more grief had we followed their suggestions. But we now have found someone who does know what he's doing there, and we deal with him.
 
Likes: jsn55
Apr 20, 2019
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#12
I can attest that they have a lot of people working from them who do not have a clue what they are doing. That's why I say to challenge them and point to the documentation on their website. People not knowing what they were doing us a bunch of time and $110 needlessly and would have caused a lot more grief had we followed their suggestions. But we now have found someone who does know what he's doing there, and we deal with him.
Agree. I've talked to a couple of reps and got nowhere. One supposed supervisor hung up on me. I will keep trying until I find someone who knows what their doing. Thanks
 
Apr 10, 2017
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#13
Do you live in an area with multiple AT&T stores? If so I would go in person and keep trying the different stores until you find someone who can help. Take Bill's advice and challenge them on the website language if needed.
 
Aug 30, 2015
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#14
Do you live in an area with multiple AT&T stores? If so I would go in person and keep trying the different stores until you find someone who can help. Take Bill's advice and challenge them on the website language if needed.
The other thing to do is to go to a "corporate" store. The licensee ones I've been to have reps that are particularly poorly informed and not motivated.
 
Aug 29, 2015
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#15
IPhone 5? That phone no longer receives security updates and cannot run the mor recent versions of the OS. I would not be comfortable running it.

If you go to a corporate store and it does not have a blocked IMEI number, they are supposed to unlock it for you. Period. They are reading their own policy incorrectly. The 60 day requirement is for customers with a new phone. For an old phone, there is no such requirement.
 
Aug 30, 2015
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#16
IPhone 5? That phone no longer receives security updates and cannot run the mor recent versions of the OS. I would not be comfortable running it.

If you go to a corporate store and it does not have a blocked IMEI number, they are supposed to unlock it for you. Period. They are reading their own policy incorrectly. The 60 day requirement is for customers with a new phone. For an old phone, there is no such requirement.
Good point. The "60 days" issue is when you get a new, locked phone under contract, then they will not unlock it for 60 days.
It does not surprise me in the least that they are "misunderstanding" what the 60 days applies to. However, this help page spells it out very clearly.
You DO NOT have to have an AT&T account
https://www.att.com/esupport/article.html#!/wireless/KM1008728?gsi=75ecyq

As to the old software issue, I don't recommend using it for anything where security is an issue, but as a burner phone...
 
May 16, 2016
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#17
What exactly are you trying to accomplish by unlocking this old phone? Are you trying to give the phone to someone so they can use it on a different network (other than AT&T), or something else? You can actually swap in a new SIM card (Google "how to replace the SIM card in an old iPhone") from a new provider, but there's a good chance you'll lose all of the contacts info from the old phone when you do this. That said, I wouldn't use an iPhone 5 nowadays due to the security & compatibility issues raised in the posts above. You're better off just buying a new iPhone 8 (the 6's and 7's are going to be sunsetted this fall as well). That's the least-expensive current model that allows for all of the necessary updates.
 
Apr 20, 2019
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#18
Gave this phone to my brother who lives in Sweden. Had an online chat with an AT&T rep yesterday who assured me the "backroom" would send me an unlock code within 2 or 3 days. To be determined!