Uniworld cancellation.

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Oct 14, 2020
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Uniworld canceled our December 2020 river cruise. Per their e-mail, all river cruises are canceled for the remainder of 2020. Uniworld is offering a voucher and refusing refunds. Is this legal? Thanks.
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
It's awful, but the travel providers are suffering as well as the clients. Most companies are concentrating on staying in business without any revenue, and not much hope that it will be over soon. They cannot refund because they have no funds to give. Your best bet is to accept the future credit and rebook a trip. Find travel insurance that will cover insolvency of the travel provider. Never has it been more true: "we're all in this together".
 
Feb 21, 2018
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668
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It's awful, but the travel providers are suffering as well as the clients. Most companies are concentrating on staying in business without any revenue, and not much hope that it will be over soon. They cannot refund because they have no funds to give. Your best bet is to accept the future credit and rebook a trip. Find travel insurance that will cover insolvency of the travel provider. Never has it been more true: "we're all in this together".

...And to add to what jsn55 says...when looking at travel insurance that covers insolvency of the travel provider, make sure you check the list of providers that may be excluded from coverage. Many times, insurance companies will make a decision that certain providers are in a riskier position than others, and announce that they will no longer provide coverage for them, even if they are still in business. Checking that list, and the date you purchase your policy, can be very important.
 
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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
The problem with buying insurance now is that supplier bankruptcy in some policies is treated the way a pre-ex condition is and you have to purchase the policy within a short time frame of making your deposit.
 

smd

Mar 14, 2018
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Uniworld is offering a voucher and refusing refunds. Is this legal?

Maybe, but it's far from clear. Take a look at your ticket contract. You would be due a refund under the terms in the contract shown on 10/2019:

Company may for any reason whatsoever cancel any sailing or terminate the Contract at any time before departure of the Vessel, and in such event, Company’s only liability will be to refund to Passenger the amount it has received for the Contract.​
At some point after that, Uniworld changed this term to allow them to offer a voucher:

Company may for any reason whatsoever cancel any sailing or terminate the Contract at any time before departure of the Vessel, and in such event, the Company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Uniworld’s discretion a refund of monies paid to Uniworld in connection with such cruise-tour.​
Assuming you booked under the old contract, the terms say you are due a refund. However, the contract does contain a force majeure clause that **MAY** allow Uniworld to offer a voucher. That is a legally complex area though.

Even if it's not legal, the harder question is how you can enforce the terms against an Irish company. Practically, your best bet may be to try challenging the charge on your credit card. Some people have reported success with this approach, and it costs you little to try.
 
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