Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
I’m glad to hear this. I hope our company contacts helped. But not happy about hearing that they aren’t going to book any award tickets with Singapore until it’s fixed- that hurts passengers who might want to book a rewards seat.
Got a call from United advising that my booking was now ticketed. I called Singapore to check they too were happy everything was now as it should be with my booking. Phew, big relief.
I then got a call from a United rep who works with the VP that I’d emailed ....... so THANKYOU for the contacts page on here! She was very apologetic for all the issues, and acknowledged the verbiage on the confirmation booking email could be better. I promised to email her later with some solutions/identify points where things went wrong, in the hope that improvements will be made. She confirmed that the use of United miles for Singapore flights continues to be temporarily suspended until the IT integration issues are fixed and hey can get this right.
Thank you for all your suggestions and comments. I hope this post will help others moving forward.