United not honoring airmiles booking on Singapore Airlines

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Neil Maley

Staff Member
Dec 27, 2014
New York
I’m glad to hear this. I hope our company contacts helped. But not happy about hearing that they aren’t going to book any award tickets with Singapore until it’s fixed- that hurts passengers who might want to book a rewards seat.
Jan 3, 2019

Got a call from United advising that my booking was now ticketed. I called Singapore to check they too were happy everything was now as it should be with my booking. Phew, big relief.

I then got a call from a United rep who works with the VP that I’d emailed ....... so THANKYOU for the contacts page on here! She was very apologetic for all the issues, and acknowledged the verbiage on the confirmation booking email could be better. I promised to email her later with some solutions/identify points where things went wrong, in the hope that improvements will be made. She confirmed that the use of United miles for Singapore flights continues to be temporarily suspended until the IT integration issues are fixed and hey can get this right.

Thank you for all your suggestions and comments. I hope this post will help others moving forward.
Sep 19, 2015
Relieved for you Lucy. It can be an ordeal when technology does not integrate systems. I am glad you found out in advance and had time to work on this. Hopefully the travel will be enjoyable.
Likes: lucywoodhead