4/11/18 FLIGHT UA4160 (Express Jet Airlines Inc. dba United Express) Embraer RJ145 / SEAT 18ADear United Airlines formal complaint:
HEALTH CODE AND SAFETY VIOLATION
On my flight 4/11/18 from NEWARK to Buffalo (Flight information below) was beyond anything I can describe. I have never been so disgusted, after securing my safety belt I put my hand down alongside my leg and felt the most horrifying feeling (like my hand was in a gutter) I saw two dead bugs in absolute filth, the carpet is coming up and my heel got caught and I tripped getting up to use the rest room. THIS IS THE EXIT ROW, where I am supposed to help and people could have gotten stuck exiting
I am very concerned for my health with having to sit next to filth and my left hand being exposed to it, I had a cut on my finger and after touching that I worry about infection. I initially had seat 19A, BUT I received an alert on my united app (screen shot attached) saying if I purchased an economy plus seat I would earn 1,600 miles. So I purchased an “economy plus” seat and this is what I got.
Just some of my past flights that got canceled on me and I had to find another airline to get home to my kids. Causing me to book flights on Southwest, Jet Blue and Delta at last minute rates. JELY01 Cancelled and trapped in Dulles B5XJVM Delayed and Missed Connection FN1B3B Cancelled (3 of my United Flights were cancelled)
I ONCE received a post card from United Airlines stating they are “reviewing this matter and will get back to me” and no one every replies. No concern for lost compensation, lost miles, but now this goes well beyond anything I can imagine, this is now a health code violation and a danger causing personal injury.
Working in the medial field, I have worked with OSHA and I know this is well beyond a violation of health codes and a SAFETY violation because the ripped carpet where my foot was caught is an exit row
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