Turo: False damage claim

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Neil Maley

Staff Member
Dec 27, 2014
New York
According to Turo, the driver is responsible for bringing the car back with the same amount of gas that was in it when picked up.

From the website:

  • Guests must replenish the fuel level before returning the car.
  • Taking pre- and post-trip photos of the fuel gauge and saving your fuel receipts will serve as proof that you returned the car with the proper fuel level.
So you only had to return the car on empty as it was when you picked it up. Did you follow these instructions to take pictures of the gas gauge at pick up and drop off?

Second- Turo offers their own insurance for their rental cars for guests. Did you purchase one of the policies?

In the United States (excluding the state of New York where the Services are not available), Turo makes protections plans available to hosts and guests (except in the case of Commercial Hosts) with respect to the vehicle shared.