Trouble in Blue Hawaii

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Sep 11, 2018
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#41
In case anyone is still following this thread...

My husband and I are the property managers for the Blue Hawaii condo in question here.

These guests stayed three full weeks at this property with the only significant complaint being noise from upstairs construction. We moved the guests to another condo for one week (at owner's expense) and received no complaints about it either. They did not inform us that they moved back to the original condo, so the owner expense was needless. After the guests departed (after staying THREE FULL WEEKS), they demanded a 100% refund. They were refunded a portion of their booking fee but they still demanded 100% refund. When they did not get it, we received this specific threat from them:


"... your refusal to meet our reasonable demand is forcing us to take more significant steps to have our money refunded."
and
"Unless we hear from you offering a satisfactory settlement, this letter with a warning to prospective visitors to Hawaii against using Hawaii Dream Vacations will be sent not only to Yelp.com, but the following:
Bank of America credit card, Hawaii Visitors & Convention Bureau, Hawaii Better Business Bureau, Hawaii Chamber of Commerce, Hawaii's Consumer Protection Office, Honolulu Star-Advertiser, Midweek Magazine, Hawaii Lodging & Tourism Association, Hawaiian Tourist Authority, Visitor Aloha Society of Hawaii, plus others in fields associated with tourism, such Tripadvisor.com, Ripoffreport.com, Pissedcustomer.com, Apartmentratings.com, even Angie's List.com.
Moreover, FYI, Xxxxx Xxxxxx, XX, where we live, is rated as one of the best and most popular retirement communities in the nation. We have 25,000 single family homes and many multiple family retirement complexes, all occupied by retirees 55 years or older. We even have a Hawaii Club. Most everyone is a frequent traveler and all will be warned about your operation."


In addition to posting their comments on this website and at least one other, they filed a Better Business Bureau (BBB) complaint against us. You can read our reply at

https://www.bbb.org/hawaii/business...-in-kailua-hi-53077491/reviews-and-complaints

After our reply, the guests were notified and they provided no other response to BBB, so the case was closed.

Having not received any satisfaction, they filed a Regulated Industries Complaints Office (RICO) complaint against us in February 2016. The State of Hawaii conducted a full investigation over the course of TWO YEARS, and cleared our company of any wrong doing.
 
Sep 11, 2018
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#47
We have considered it but not sure it is worth it. We are glad to finally have the book closed on this. If you know of any other websites where we should post our reply, we would appreciate knowing that. The only other one we know of is RipoffReport.com.
 

Carrie Livingston

Moderator
Staff Member
Advocate
Jan 6, 2015
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#50
@Elizabeth Cronk we are here to protect consumers and we always like to hear both sides. It gives us a full understanding of the problem and hopefully we can advocate for a successful resolution. Of course, if the consumer is in the wrong or just not entirely right, we may not advocate those cases and may just put in the "Case Dismissed" file.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#51
Elizabeth, we get a lot of complaints when we tell people they have no case - they complain we are on the side of the company, not the consumer sometimes. We can only go by what a consumer tells us but we are pretty good at asking the right questions to get to the bottom of a story but sometimes we need exactly what you did- tell us the other side. Thank you for updating us.
 
Sep 19, 2015
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#52
All I can say is wow. This is one reason that I ask a lot of questions— I must say the request for 100 percent refund after staying the full 3 weeks was a bit much — and then wanting the managers to be in a gulag(?) and threatening to carpet bomb the review sites... ugh very unpleasant. Thank you for coming to the site.
 

jsn55

Verified Member
Dec 26, 2014
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#53
Elizabeth, thank you so much for giving us the other side of this nasty story. Often we can "read it" in the OP's post but have no way of knowing what really happened. Our job is to enable an OP to advocate for himself, so we pitch right in with our advice, questions and suggestions, accepting the story. Your post is very helpful to us.