Trip booked on Sandals, non-refundable deposit

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Jun 5, 2018
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#1
I was sent an email from Sandals (which I thought was Sandals) to reserve a new trip. I clicked on the link took me to the Sandals page and I proceeded to book a trip (while talking with an online associate). On Sandals page it stated $49/pp deposit and refundable until 40 days prior to the trip. I booked the trip and then saw the $200 deposit and when I asked the associate about it she said to contact Sandals and have it reduced. No way on my confirmation or during the booking did it say non-refundable. I went to cancel the trip 3 days later because of cost and that is when I was informed it was non-refundable. I even have the transcript of our conversation. I found out I actually booked with Loyalty Travel, not Sandals. Very misleading. Any help would be appreciated. Thank you.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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12,710
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New York
www.promalvacations.com
#3
Your issue is not with Sandals, it’s with the travel agency you booked through. They are the ones that lied or didn’t disclose fees. You need to go after them. I would never have made the extra deposit after talking to the agent. The agency owes you the money if they sent you a contract that did not say the extra deposit was nonrefundable.

Why charged your credit card- Sandals or the agency? If it was Sandals and you do a credit card dispute you risk them blacklisting you. The problem is the agency from what you are saying.

It would be helpful to see the contract from the agency.
 
Likes: krisseye

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,719
12,710
113
New York
www.promalvacations.com
#4
I tried to check Loyalty Travel Ageny out. The website shown in their Facebook page (which hadn’t been updated since 2012) shows a non existant website.

https://m.facebook.com/Loyalty-Travel-Agency-533124983368838/

I am tending to agree with Just A Guy. Does their invoice show an actual website?

Can you post the link to the email you received to book the trip?