We bought 2 round-trip tickets to Portugal from Travelocity. The next day, they were mysteriously canceled. We called Travelocity and they said there had been a glitch and the cancellation was a mistake. They offered to rebook, and we did. Then we saw on our credit card statement that we had been charged for four round-trip tickets. After several months of back-and-forth with Travelocity, during which they tried to push the problem off onto the airline (which couldn't help because multiple airlines are involved) we finally got our refund. But on the new tickets, Travelocity misspelled one of our names. We have again called with no results. We found contact info on your site for Liz Gorton, Expedia's Director of Customer Experience, and wrote her about our problem. That was over a week ago, and there's been no response. The spelling correction is minor, and our trip is in October, but at this rate we do not trust that the 72-hour window before the flight for name changes will be successful, and we fear we will not be allowed to board the plane. Can you help us?