We are a member of TravelLG travel club and booked a 2 bedroom suite for 6 people at all inclusive Royalton Hotel in Cancun before the new CDC rules about a negative Covid test before returning to USA. The trip was a family vacation with my son’s family. Recently our granddaughter test positive for Covid and my son and daughter-in-law became concerned about catching it and decided they can’t risk not being able to get back in the US to work. We called TravelLG 2/2/21 and asked them to arrange to refund, reschedule OR upgrade a room for my husband and I IF A REUND OR RESCHEDULE WAS NOT POSSIBLE. They said they called and no change was possible. The reservation was not refundable. We then called the hotel directly after seeing on Royalton’s website that they were willing to change a reservation if give 48 hour notice. It was at that time Royalton notified us that we needEd to speak to our travel agent Expedia. TravelLG was who we book through and we had no idea Expedia was the middleman. When we printed the reservation to see if Expedia was mentioned, we then found out we only had 2 All Inclusive paid and no mention of Expedia We booked a 2 bedroom suite for 6 people. We are still trying to work with TravelLG to get a refund as Royalton stated. Our reservation starts 2/13/21. I’m very disappointed with TravelLG. I can book with Expedia myself or even book directly with a hotel. I joined a travel club to make my life easier. I did not expect them to book through a 3rd party vendor that doesn’t seem willing to work with us.