bought flights using my debit card on October 29th 2018 at 11:30am PST. I paid €1331.40. When I got my confirmation emailed I realised I had inputted the wrong departure location and booked flights that were DUB-YVR and not the ones I wanted YVR-DUB. I tried to get into contact with the company as they have a policy that allows for changes and cancellations before 12am GMT of the same day of booking. None of my calls were answered as the automated machciene dropped my calls after placing me on hold for anywhere between 6-30mins. I have proof of all of these calls and of emails I sent before 12am GMT of the same day of booking. I have since been in contact with the vendor after the 12am window of change and cancellations had closed and they said had I have contacted them before 12am the same day they could have helped me. I made every attempt I could to contact this company in order to rectify my mistake and it was due to their systems error that I could not.
My bank have launched an investigation into the case.
I have also opened a case with the airline themselves - Aerlingus - in the hopes that they could surrender the seats up for sales again, thereby releasing my funds for refund/cancellation. Because the booking was made through a third party they said that the booking is off-limits to them.
Travelgenio have now said they are in contact with Aerlingus - while Aerlingus have no record of this.
My last week has been a constant back and forth between these two companies “it’s not our problem it’s theirs” and trying to speak to a supervisor about this problem has been a right I’ve been denied on occasion.
I have logged all my correspondence with each company and have names of every representative I spoke to. I am at a loss as to why the onus of the simple silly mistake has to fall on me when I followed all of the correct guidelines to retrieve my money before a ticket was issued and the transaction was fully processed.
Hindsight is 20-20, and I now know that booking through a third party may seem cheaper but, these are not reduced rate tickets that the airline don’t offer directly. These are minimum basic fare - that are so bad and unchangeable that the airlines don’t even offer them directly.
In the US there is a law that governs travel agencies both online and in reality, stating that if a non-refundable flight is cancelled within 24hrs of booking at least 7 days before departure the flight must be refunded. This law should be in place globally to regulate these online companies and protect the consumer.
I made this stupid mistake because I was stressed about getting home for Xmas to see my family.
What's your desired resolution?
I would be grateful for either a partial refund or credit to purchase new flights.
What's the value of your claim (in US $)? 1300
Date of transaction/travel date: 10/29/2018
My bank have launched an investigation into the case.
I have also opened a case with the airline themselves - Aerlingus - in the hopes that they could surrender the seats up for sales again, thereby releasing my funds for refund/cancellation. Because the booking was made through a third party they said that the booking is off-limits to them.
Travelgenio have now said they are in contact with Aerlingus - while Aerlingus have no record of this.
My last week has been a constant back and forth between these two companies “it’s not our problem it’s theirs” and trying to speak to a supervisor about this problem has been a right I’ve been denied on occasion.
I have logged all my correspondence with each company and have names of every representative I spoke to. I am at a loss as to why the onus of the simple silly mistake has to fall on me when I followed all of the correct guidelines to retrieve my money before a ticket was issued and the transaction was fully processed.
Hindsight is 20-20, and I now know that booking through a third party may seem cheaper but, these are not reduced rate tickets that the airline don’t offer directly. These are minimum basic fare - that are so bad and unchangeable that the airlines don’t even offer them directly.
In the US there is a law that governs travel agencies both online and in reality, stating that if a non-refundable flight is cancelled within 24hrs of booking at least 7 days before departure the flight must be refunded. This law should be in place globally to regulate these online companies and protect the consumer.
I made this stupid mistake because I was stressed about getting home for Xmas to see my family.
What's your desired resolution?
I would be grateful for either a partial refund or credit to purchase new flights.
What's the value of your claim (in US $)? 1300
Date of transaction/travel date: 10/29/2018
