Travel insurance and airline credits

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Jan 23, 2019
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#1
We just had to cancel both flights because my husband had pneumonia. We each have an airline voucher that is good for one year from the date of ticket purchase. It seems I can't collect on the insurance because of the voucher. If we are unable to use the voucher, we forfeit the amount. The Allianz insurance representative told me if I had just cancelled the ticket, I might not be able to collect the insurance. I could not get a straight answer on when I am eligible to claim the insurance. Also, I changed the date on my flight before I knew my husband had pneumonia so my voucher is for a different trip. If you have a trip credit, does this mean you cannot collect on the insurance? The Allianz Insurance people I talk to are no help. Thank you.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
16,232
14,817
113
New York
www.promalvacations.com
#2
Yes. You usually have to sign off on the insurance stating you don’t have a credit to be reimbursed.
Did you call the insurance company when you canceled for advise on how you needed to proceed?

Make sure you understand the voucher is good for one year from the date you originally booked the tickets, not the travel date.

I don’t understand what the rep meant about if you just canceled the ticket you might not be able to collect. Did she mean that it depends on how your doctor completes the insurance forms?

All claims depend on whether your doctor has advised you that your husband could not fly and how they complete the insurance forms.