I purchased tickets for travel in April from Boston to Rome and return. Unfortunately, I purchased the tickets on airtickets24.com. The flights were all cancelled by Alitalia and they confirm I am due a refund. They tell me that only the travel agent (e-travel in Athens, Greece) can request the refund. They also state that the travel agent is obligated to assist. The problem is that I can't seem to get a response from anyone. The airtickets24 website now only redirects in French and the phone number I have does not get an answer. I know that there are dozens of sites all owned by Etraveli Group, and this was one of those sites. I have tried contacting Gotogate, which is the name at the bottom of all the different sites, and they claim they cannot find the reservation. I sent a request on airtickets24, even though it is now only in French, and they do not respond. I read somewhere on line that the airline is responsible for making the refund, even if tickets were purchased through a travel agent. Alitalia denies that and insists that only the travel agent can make the refund. I filed an informal complaint with the DOT and have not heard from them. I filed a dispute with my credit card, but they denied it and said the travel agent responded by saying the tickets were non-refundable. This is bs, of course, as the flights were cancelled by Alitalia. I am out over $1100 USD which I am really in desperate need of. I can't understand the travel agent not processing the refund since the airline is holding the money. Can you help?