We rented a Dollar car on 10/26/17. We waited over 30 min in the sun along with 30 other frustrated customers, AFTER we had all completed the paperwork for rental cars we had booked months ago. No manager in sight, and a very frazzled employee who sympathized with us as cars trickled onto the lot, one every 4-5 minutes. Some customers left without cars, as I imagine they had business appointments they could not miss. We would like an apology, and wish th at Hertz/Dollar management would look into the problem. We would expect compensation for our wait, or we will take our business to other rental companies in the future. We rent a car 3-4 5imes a year.