I made a hotel reservation for the Aruba Marriott Resort through TicketsAtWork (a subsidiary of Entertainment Benefits Group). Due to Covid, I needed to cancel my trip and informed Tickets At Work to cancel on 3/31/21, well before the stated cancellation deadline of 4/15/21. I had disputed the form of refund I was getting (cash vs credit voucher), but maintained the need to cancel (I wasn't going on the trip, after all). I checked on status of my refund on 4/22 only to be told that they hadn't cancelled the reservation! I've been trying many different avenues to get any kind of refund back, to no avail. I have spent HOURS upon HOURS of my life on this and am out over $1700. Please help!!