Thought we were booked in first class but NOT!

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Sep 19, 2015
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#22
The travel agent is not that adept. Different airlines have different codes for fares.

The info is easily found on AF website:

https://www.airfrance.ru/RU/en/local/resainfovol/achat/fares_structure.htm

And it is shown when looking at mileage accrual charts on the website

First class is P or F

premium economy is W S or A

Delta Vacations also needs to understand what their partners are doing.

Sorry you were so misinformed.

Paid upgrade usually does not allow for one to skip an entire class — from to economy to first and bypass business when there are more than 2 classes.

And it is even more confusing now as European airlines have followed the US lead and introduced Basic Economy tickets so it is even more important for someone to book carefully.

And I agree that the upgrade amount and fare paid should have been a sign that something was amiss.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#23
I have to agree with Christina. This is a surprising mistake by an agent with 30 years experience. The price of the seats alone should have been a clue that you weren’t buying first class.

At least she took responsibility for it.