Thankyou rewards and Amazon

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Jan 14, 2020
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#1
I am unable to link my Citibank MasterCard to my Amazon account and I can't redeem Thankyou points to pay for Amazon orders. I have been trying to get Citibank to resolve this for almost 5 months and now they are not returning my phone calls or acknowledging my emails.
 
Mar 23, 2015
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#2
you're going to need to provide more detail than that. Is the issue on Amazon's in? Is the issue on Citibanks and? What's the error what's the problem? Is it coming up as an invalid account? Are they unable to validate ownership of the account? Have you tried chatting with Amazon representatives to see if they can help resolve the issue?
 
Jan 14, 2020
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#3
When I try to enroll my card at Amazon, I get the following message: "Citi reports that you are not authorized to redeem points on this account, so we're unable to register you for Shop with Points. Please contact Citi at 1-800-THANKYOU (1-800-842-6596) if you have any questions."

I have contacted Citi Thankyou support at the above number and they were unable to accomplish anything. After 3 months of trying, I sent an Email that ended up with Citi's Executive Response team. My last communication from this group was December 20 when they emailed me saying they had not yet been able to resolve this problem. Since that time, I have sent two additional e-mails which have not even been acknowledged. I have also made 7 phone calls (including 1 today) to my "alleged" contact and each call has gone into voice mail with no return call. Amazon says it's a Citi issue (see quote above).

Obviously, my Thankyou account has some validity, because I continue to accumulate points when I use the associated card.
 
Apr 3, 2016
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#4
You can use the points for lots of other things including many different gift cards. If there ia a problem using it on Amazon, you could just use them for other things.
 

jsn55

Verified Member
Dec 26, 2014
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#5
So ...... you want to enroll a credit card with Amazon and earn points for your purchases? And your Citi card cannot be enrolled and nobody at Citi nor Amazon knows why? Amazon does not have a problem with your account? Is that your situation?

If Citi cannot tell you why your card doesn't work with Amazon, you need to cancel it and get a CC from another bank. Banks want you to be using your card as often as possible. If Citi can't or won't solve this problem, there's something weird going on here. It makes no sense that they can't find and fix whatever the problem is.
 
Likes: James AZ
Apr 3, 2016
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#6
So ...... you want to enroll a credit card with Amazon and earn points for your purchases? And your Citi card cannot be enrolled and nobody at Citi nor Amazon knows why? Amazon does not have a problem with your account? Is that your situation?

If Citi cannot tell you why your card doesn't work with Amazon, you need to cancel it and get a CC from another bank. Banks want you to be using your card as often as possible. If Citi can't or won't solve this problem, there's something weird going on here. It makes no sense that they can't find and fix whatever the problem is.
I think you have it backwards. They seem to want to link their Amazon account to the CC to be able to use points on the credit card to buy things on Amazon (so redeem points on Amazon, not earn them by using the CC on Amazon to charge things.).
 
Likes: jsn55
Jan 14, 2020
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#9
I think you have it backwards. They seem to want to link their Amazon account to the CC to be able to use points on the credit card to buy things on Amazon (so redeem points on Amazon, not earn them by using the CC on Amazon to charge things.).
You are correct. We want to use our Thankyou points for Amazon purchases.
 
Mar 23, 2015
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#11
Unfortunately, this sounds like a technical support issue more than an issue of consumer advocacy. You've already done what I think most of us would have advised, which is first calling and then emailing the support team, escalating each time. I'd give emailing one more shot, and then accepting that for *whatever reason* it simply isn't going to work, and choose another vendor. BTW, if you google, you'll find that there are better options than Amazon.