TAP Airlines unresponsive and not giving refunds

[Nweb]

I booked a flight on TAP in February from ORD-Lisbon-Frankfurt-ORD on June 18.
On May 16th I received an email telling me I had a "schedule change" for one of my flights. I went on TAP's manage booking site and looked up my flight and I could not retrieve it.
I called TAP on May 17th and luckily I got through and asked what happened to my flight, and that I couldn't pull up the booking. I was told that the flight was going to be cancelled and I should receive an email in the next few days about that.
It is now 11 days later and I still can't find my flight, have not received an email and can not get through to TAP on the phone. Last time I tried I waited 1.5hours.
I called today again May 28th, waited 50 minutes, finally got through to ringing and THEY HUNG UP ON ME!!!
I have been reading on TAP's FB page a lot of unhappy customers not receiving their refunds after flights have been cancelled. Since my flight has been deleted from their booking I should get a refund.

 

[Neil Maley]

Here are our company contacts for TAP-

TAP Air Portugal - Elliott Advocacy

company contacts for TAP Air Portugal

www.elliott.org

Use email and tell them your flight was canceled and per DOT rules you want a full refund.

The problem you may have is TAP is having financial problems and reached out for State assistance:

TAP Air Portugal Asks For State Support - Simple Flying

This week, TAP Air Portugal appealed to the government for funds to ensure its survival post-coronavirus. The airline…

www.google.com

 

[Nweb]

Here are our company contacts for TAP-

TAP Air Portugal - Elliott Advocacy

company contacts for TAP Air Portugal

www.elliott.org

Use email and tell them your flight was canceled AGC per DOT rules you want a full refund.

The problem you may have is TAP is having financial problems and reached out for State assistance:

TAP Air Portugal Asks For State Support - Simple Flying

This week, TAP Air Portugal appealed to the government for funds to ensure its survival post-coronavirus. The airline…

www.google.com

To let you know.... these numbers
Main: 973-854-6800
Toll Free: (800) 221-7370
are NO LONGER being used or in service!
The only number that works to get on hold is 1-800-903-7914

I will try the emails now, so thank you for those! That is very helpful as well.

 

[Nweb]

Here are our company contacts for TAP-

TAP Air Portugal - Elliott Advocacy

company contacts for TAP Air Portugal

www.elliott.org

Use email and tell them your flight was canceled AGC per DOT rules you want a full refund.

The problem you may have is TAP is having financial problems and reached out for State assistance:

TAP Air Portugal Asks For State Support - Simple Flying

This week, TAP Air Portugal appealed to the government for funds to ensure its survival post-coronavirus. The airline…

www.google.com

And what does canceled "AGC" stand for? Where can I find the DOT rules?
Thank you

 

[Neil Maley]

Its is per DOT rules - any airline that lands or takes off from the US is bound by DOT rules. Although many international airlines are trying not to follow them.

This is the information you can send them:

U.S. Department of Transportation Issues Enforcement Notice Clarifying Air Carrier Refund Requirements, Given the Impact of COVID-19 | US Department of Transportation

WASHINGTON – The U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or...

www.transportation.gov

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