Southwest Airlines

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Sep 14, 2018
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#1
Hello.
I booked two one- way flights for two people.
Three days before leaving, my mom’s cancer took a turn for the worse. We were advised not to leave.

Southwest was very good about giving us a credit for future flights.

However, they will not give us credit for the 120.00 we spent on upgrades. $30x2 people x 2 flights.

Thank you.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#2
Did you buy Travel insurance? That would cover these charges which are usually never refundable.

If you don’t, we have a company contacts on top of our pages. Read the information on how to write and then start writing.
 
Dec 12, 2014
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#3
While I haven't looked recently, the Southwest website is pretty transparent that fees such as Early Board boarding (the only upgrade I can think of) is not refundable or changeable.
 
Feb 10, 2015
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#4
If you just change the flight (in which case the confirmation code doesn’t change) Southwest carries over the early-bird boarding to the new itinerary. But if you cancel the flight and get travel funds for later use, it is lost. Also, early bird boarding is only $15-$25 per segment, so I’m not sure where $30 came from.
 
Sep 19, 2015
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#5
If you just change the flight (in which case the confirmation code doesn’t change) Southwest carries over the early-bird boarding to the new itinerary. But if you cancel the flight and get travel funds for later use, it is lost. Also, early bird boarding is only $15-$25 per segment, so I’m not sure where $30 came from.
SW has increased early bird fees on some routes, with dynamic pricing (?!). — not sure if this is the case with these fees
 
Likes: Neil Maley
Sep 14, 2018
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#6
Did you buy Travel insurance? That would cover these charges which are usually never refundable.

If you don’t, we have a company contacts on top of our pages. Read the information on how to write and then start writing.
Hi. Unfortunately Southwest doesn’t offer trip insurance.
 
Mar 17, 2015
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#8
You can purchase travel insurance independently of the airlines. Have you tried writing to customer service and asking for a one time exception? Southwest is the most generous of the airlines in the change/cancellation policies. You can always write and see if SW will grant you an exception. I am so very sorry about your mother.