Southwest Airlines Credit Extension

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Jan 30, 2019
I purchased a non-refundable ticket in March 2018 for travel on or about July 22 2018. About a week before my trip I started feeling light headed and nauseous. I went to my doctor and he wanted to run a series of tests. At my initial consultation he informed me that air travel was out until further tests were performed. This is when I cancelled my flight, before my travel date. Following doctor's advice he put me on a strict diet and advised me not to fly for a year. My credit expires before the year is up. I contacted Southwest customer service by Email and explained. I was given an almost instant canned response of no, we cannot extend the expiration time. All I am asking is for the expiration date of my credit be extended from 3/28/2019 until 7/28/2019 so I can take the trip that I had planned last year.