I noticed a charge for over $3500 from Progressive Insurance pending on my Sam's Club Mastercard. Knowing that my Progressive policy was paid in full until June 2020, I called the bank and they said it was clearly fraud and not to worry about it and they would cancel this card and send me a new one. Then in a few days it went from pending to posted on my account. I called again and they said it would stay on my statement until their investigation was over and Progressive had paid them back the money, but they would waive my minimum payment, so don't worry. I always pay in full and would like the charge to go away. Progressive is not helping. Is this normal procedure?