Slightly different angle on Fees from Hertz after an accident

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Dec 5, 2018
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#1
Hi all,

I tried searching and found lots of valuable information but my case is slightly different and just wanted some insight?

I was in an accident in August that was 100% the other party's fault. Their insurance, State Farm, placed me in a rental car with Hertz. I was then in another accident in the rental car. (Side note, I believe this accident was at least 50% the other party's fault but my insurance Pemco, advised since it was she said/she said, I should accept liability and simply pay my deductible which I would have to anyway).

Pemco repaired the car for Hertz and then Hertz sent me a bill for nearly $3000 in fees...loss of use, diminished value etc. I tried my insurance (Pemco) and Statefarm since they originally provided the rental. Both refused to help.

Hertz is now telling me that they will accept $1000 but this still just seems ridiculous to me? Any suggestions? I didn't use a credit card to rent since the rental was being paid for by State Farm.

thank you very much for any insight.

Julie
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,599
13,724
113
New York
www.promalvacations.com
#2
Oh boy, two accidents in a row- Ouch.

We have many posts about these fees. This is quite common with car rental companies. Did you contact Pemco and ask if their settlement with Hertz has any waiving or those fees?

Hete are some posts about this - please use the suggestions in them:

https://forum.elliott.org/threads/thrifty-wants-diminished-value.8955/

https://forum.elliott.org/threads/avis-viking-billing-services-admin-fee.8854/

https://forum.elliott.org/threads/sixt-rental-how-to-dispute-loss-of-use-and-diminution-value.9095/

Let us know the outcome after usiing some of the information in here.
 
Likes: jsn55
Dec 5, 2018
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#3
Oh boy, two accidents in a row- Ouch.

We have many posts about these fees. This is quite common with car rental companies. Did you contact Pemco and ask if their settlement with Hertz has any waiving or those fees?

Hete are some posts about this - please use the suggestions in them:

https://forum.elliott.org/threads/thrifty-wants-diminished-value.8955/

https://forum.elliott.org/threads/avis-viking-billing-services-admin-fee.8854/

https://forum.elliott.org/threads/sixt-rental-how-to-dispute-loss-of-use-and-diminution-value.9095/

Let us know the outcome after usiing some of the information in here.
Yeah ouch! Neil, Sadly I am reading through all of these and just don't know where to start? I am being contact through someone through Alternative Claims Management on behalf of Hertz....should I be reaching out to Hertz directly? Also, my insurance did not receive any sort of waiver of these fees and has been thoroughly unhelpful.
 
Dec 5, 2018
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#5
@jlogreco Your insurance should have received a release from claims letter when they paid off the accident. You need to go back and push this with your insurance company .... and start looking for a different one!
@johnbaker thank you for this. I just used this language to press them again and they are telling me sorry too bad. They don't obtain a release for property damage? I'm feeling awfully discouraged. I think the problem may be that my insurance company doesn't care in this case. For sure looking for new insurance after this.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,599
13,724
113
New York
www.promalvacations.com
#6
In many cases, this is when buying the rental car companies insurance may be worth it. Some have policies that would cover all of these costs. It is more expensive, but can save you when you have an accident.

Your only option now is to negotiate with Hertz. Use our corporate contacts and see if they can help negotiate a lower price for you. We have seen some cases where the consumer was able to get totally rid of them.

If that doesn't work, your only other option is an attorney which will probably cost much more than $1,000. If you don't pay it - you can be blacklisted from renting from Hertz again.
 
Dec 5, 2018
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#7
@Neil Maley thank you. I am talking with an attorney who feels this is not ok....he is recommending I ask them for exact contract language that details why they are not paying the fees. We'll see what happens. And I could deal with not being able to rent through Hertz again but don't want them to send me to collections.
 
Likes: Neil Maley