Skylux Travel

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cjm

Feb 25, 2016
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Has anyone had any experience with Skylux Travel, a consolidator that sells discounted first/business class travel? I've seen mixed comments on Yelp, Business Advisor and Trip Advisor. I THINK they buy FF points and resell them, which is supposedly against airline rules. But, the tickets are actually issued by the airline.
 
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Aug 28, 2015
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Has anyone had any experience with Skylux Travel, a consolidator that sells discounted first/business class travel? I've seen mixed comments on Yelp, Business Advisor and Trip Advisor. I THINK they buy FF points and resell them, which is supposedly against airline rules. But, the tickets are actually issued by the airline.
I've never heard of them but I strongly advise you to avoid them. Whatever they are offering is unlikely to end well. It will probably end in another post here in 6 months about how to recoup losses. :)
 
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Aug 10, 2013
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There are red flags flying all over the place with this company. If you look through the trip advisor thread, it all seems suspicious. They are purchasing miles and converting them to tickets. If the airline catches this, you are stranded and your ticket is forfeit.

http://www.tripadvisor.com/ShowTopi...kyLux_Online_Travel_Agent-Bargain_Travel.html

Their physical address is a box at a UPS Store. That says it all for me.

Let alone, we always always recommend here to purchase a ticket directly from the airline. You're just adding a layer of confusion if anything goes wrong. And it often does, travel is unpredictable.
 
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Neil Maley

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If you read more than one negative review, stay away. Otherwise you may be writing here for help if your flights are canceled or delayed and you can't get the airline to help you. Consolidators have VERY restrictive tickets and you often have very limited options if there are problems later on.
 
R

Realitoes

Guest
There are red flags flying all over the place with this company. If you look through the trip advisor thread, it all seems suspicious. They are purchasing miles and converting them to tickets. If the airline catches this, you are stranded and your ticket is forfeit.

http://www.tripadvisor.com/ShowTopi...kyLux_Online_Travel_Agent-Bargain_Travel.html

Their physical address is a box at a UPS Store. That says it all for me.

Let alone, we always always recommend here to purchase a ticket directly from the airline. You're just adding a layer of confusion if anything goes wrong. And it often does, travel is unpredictable.

Unfortunately, there is no way to judge them based on that TripAdvisor posting. There doesn't appear to to be a valid complaint, and there are a few positive (which in true TripAdvisor fashion are attacked has being from the merchant).

The BBB has only 3 complaints from the last three years (though it appears they may only have been in business for the last 2). One looks like a billing dispute with an advertiser, another is a complaint about a date change, but the third would be one that concerns me (especially as the business response is missing):

Complaint: "On 2/12/14 I purchased 2 biz class tickets in the amount of $5740.00. On 4/23/14 I discovered my UA mileage account has been perm closed (4/16/14) and 65 K airline miles are lost. UA advised me of illegal activities on my account and my two tickets are not valid but did not have the courtesy of notifying me. I had no other choice but to purchase the tickets through UA directly and pay an extra of $1031.40. The company said it would reimburse me the full amount but I do not trust them."

Final Customer Response: "The company reimbursed me for only $5467.20. The remainder of $272.80 is conditional credit by chase credit card/fraud department until this matter has been solved. They also put 65 K miles back into my newly opened UA Mileage Plus account but I have no way of finding out if UA will accept it permanently, as it took UA over three months to find out about the illegal activity by this company.
I still request to be fully reimbursed for the extra $1031.40 I had to pay when purchasing those tickets again with UA directly.
Thanks for your assistance in this matter."
I normally book directly with an airline, but if I find a consolidator ticket that provides a significant savings, I would consider it, understanding any additional restrictions it may have. Many of these are negotiated fares, but will have restrictions of no changes, no refunds... period! I would be leery of the mileage broker, which the above complaint appears to indicate.

Rebecca, I'm not sure how you determined that the address for Skylux was a UPS store. My google map shows the UPS store approximately 1/3 mile from their address.
 
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If you read more than one negative review, stay away.

Nobody would be able to travel if we applied that to every business we deal with in the travel industry!! ;)
 
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Oct 5, 2015
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Wait something is definitely wrong with the arguments above.
Trading miles and points is not legit unless the site is sanctioned by the airlines (i.e. points.com)
If you want a good deal in business class, it is sooooo easy.
Access the vacation offers of Expedia or Priceline or the airline's themselves (like CX).
When you buy a hotel room with a PE/BC/FC ticket, a whole new different price list is used.
Even consolidators cannot access this price list, Vacation bundlers can.

Vino tips accepted.
 
Aug 10, 2013
258
438
39
Atlanta
Unfortunately, there is no way to judge them based on that TripAdvisor posting. There doesn't appear to to be a valid complaint, and there are a few positive (which in true TripAdvisor fashion are attacked has being from the merchant).

The BBB has only 3 complaints from the last three years (though it appears they may only have been in business for the last 2). One looks like a billing dispute with an advertiser, another is a complaint about a date change, but the third would be one that concerns me (especially as the business response is missing):

Complaint: "On 2/12/14 I purchased 2 biz class tickets in the amount of $5740.00. On 4/23/14 I discovered my UA mileage account has been perm closed (4/16/14) and 65 K airline miles are lost. UA advised me of illegal activities on my account and my two tickets are not valid but did not have the courtesy of notifying me. I had no other choice but to purchase the tickets through UA directly and pay an extra of $1031.40. The company said it would reimburse me the full amount but I do not trust them."

Final Customer Response: "The company reimbursed me for only $5467.20. The remainder of $272.80 is conditional credit by chase credit card/fraud department until this matter has been solved. They also put 65 K miles back into my newly opened UA Mileage Plus account but I have no way of finding out if UA will accept it permanently, as it took UA over three months to find out about the illegal activity by this company.
I still request to be fully reimbursed for the extra $1031.40 I had to pay when purchasing those tickets again with UA directly.
Thanks for your assistance in this matter."
I normally book directly with an airline, but if I find a consolidator ticket that provides a significant savings, I would consider it, understanding any additional restrictions it may have. Many of these are negotiated fares, but will have restrictions of no changes, no refunds... period! I would be leery of the mileage broker, which the above complaint appears to indicate.

Rebecca, I'm not sure how you determined that the address for Skylux was a UPS store. My google map shows the UPS store approximately 1/3 mile from their address.

That was just 1 place I looked when I searched that appeared to have the most information. There were posts from former employees and some customers. It appears that most people flew with no issue. But if there was an issue, you're very very stuck. I do stand by my statement about red flags.

They are not selling consolidator tickets. I agree that it is sometimes possible to purchase a consolidator ticket for a significant discount, while you run the risk of a middle man if there's any sort of problem, it may be worth it for some people.

This business is a mileage broker. Selling miles is prohibited by the terms and conditions in most, if not all, airline policies (right or wrong isn't relevant here - only the outcome matters). If the airline suspects the ticket was purchased by someone selling their miles, their terms allow them to unilaterally cancel the ticket. Which is a terrible scenario for someone holding that ticket. If the flight was cancelled or oversold, at least the passenger would be accommodated in the next available flight. If they confiscate the ticket, the passenger is left with nothing and would have to purchase a walk-up fare.

If you Google the address, there are nearly 100 businesses with that address. From my days working in the fraud department, I can tell you that's a HUGE red flag. Certainly there are legitimate reasons to use a box as a business address, but the vast majority of the time it's a red flag. In this case, they appear to actually be based in Monrovia. Again from my days in the fraud department, I can tell you that transactions out of Monrovia are EXTREMELY suspicious. I can remember several scam companies based there. (Curiously, European high dollar escort services used to always bill as flower shops in Monrovia. And they would greatly overcharge from the agreed upon amount, knowing their customer would end up paying the extra thousand(s) dollars. Seriously, that was a huge scam I remember with a few companies.)
 
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That was just 1 place I looked when I searched that appeared to have the most information. There were posts from former employees and some customers. It appears that most people flew with no issue. But if there was an issue, you're very very stuck. I do stand by my statement about red flags.

They are not selling consolidator tickets. I agree that it is sometimes possible to purchase a consolidator ticket for a significant discount, while you run the risk of a middle man if there's any sort of problem, it may be worth it for some people.

This business is a mileage broker. Selling miles is prohibited by the terms and conditions in most, if not all, airline policies (right or wrong isn't relevant here - only the outcome matters). If the airline suspects the ticket was purchased by someone selling their miles, their terms allow them to unilaterally cancel the ticket. Which is a terrible scenario for someone holding that ticket. If the flight was cancelled or oversold, at least the passenger would be accommodated in the next available flight. If they confiscate the ticket, the passenger is left with nothing and would have to purchase a walk-up fare.

If you Google the address, there are nearly 100 businesses with that address. From my days working in the fraud department, I can tell you that's a HUGE red flag. Certainly there are legitimate reasons to use a box as a business address, but the vast majority of the time it's a red flag. In this case, they appear to actually be based in Monrovia. Again from my days in the fraud department, I can tell you that transactions out of Monrovia are EXTREMELY suspicious. I can remember several scam companies based there. (Curiously, European high dollar escort services used to always bill as flower shops in Monrovia. And they would greatly overcharge from the agreed upon amount, knowing their customer would end up paying the extra thousand(s) dollars. Seriously, that was a huge scam I remember with a few companies.)

I agree, they do appear to be a mileage broker - or at least was.

Okay, I see now about the address, not really a UPS box, but how about a virtual office! ;)
 
Aug 10, 2013
258
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Atlanta
I agree, they do appear to be a mileage broker - or at least was.

Okay, I see now about the address, not really a UPS box, but how about a virtual office! ;)

You're right, I think it's a virtual office. There are plenty of reasons to have this as a valid business address. My husband actually used to work from home. So on a rare occasion he would need to meet a client or his department had face to face meetings, they would use a virtual office. It just doesn't make sense for a travel company to have this address listed on their website. How can they have a call center and no address? I tried to find one, and it doesn't exist in the US. A legitimate business would have a legitimate physical address. If you go to the website of my husband's company, they have their corporate address easily and prominently available.

I just would feel awful if the OP bought a mileage ticket and got stuck. From the description I found, apparently when you purchase one of these tickets, the original mileage holder goes back and books the ticket for you. Just so shady, your personal information is floating around.
 
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I should have really said what I always say about reviews - if you see several complaints about the same issues, you can assume it will happen to you too.

You are right about one bad review. Mea Culpa!

My favorite example of "bad" reviews:

About 10 years ago, I was searching through Disney hotels, because I prefer to stay on the property. There was a woman that had gone through and given every single property (from the value resorts to luxury suites with views of the fireworks) multiple 1 star reviews because there are no Pepsi products available on Disney property. Apparently only being able to get a Coke ruined her vacation so much she created multiple accounts and submitted several bad reviews for every single hotel at DisneyWorld.
 

Neil Maley

Staff Member
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Dec 27, 2014
26,133
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www.promalvacations.com
My favorite example of "bad" reviews:

About 10 years ago, I was searching through Disney hotels, because I prefer to stay on the property. There was a woman that had gone through and given every single property (from the value resorts to luxury suites with views of the fireworks) multiple 1 star reviews because there are no Pepsi products available on Disney property. Apparently only being able to get a Coke ruined her vacation so much she created multiple accounts and submitted several bad reviews for every single hotel at DisneyWorld.

That is true. I have read reviews where people that ate at a restaurant at a hotel and rated it one star exactly for that. That's why you really have to read reviews carefully and really see what they say.
 
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Feb 27, 2016
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I've never heard of them but I strongly advise you to avoid them. Whatever they are offering is unlikely to end well. It will probably end in another post here in the Wealthy Affiliate members area for 6 months about how to recoup losses. :)

But don't you think it will only end bad for them? Not us if we buy the tickets which will be real right?
 
Last edited:
Aug 28, 2015
3,729
2,904
New York
But don't you think it will only end bad for them? Not us if we buy the tickets which will be real right?

I'm not sure. Reselling frequent flyer points is prohibited so if a company's business model is based on an impermissible practice, It is not a stretch to distrust anything the company puts out. Maybe the tickets won't be honored, maybe the company will go bankrupt and never issue them, maybe the airline will confiscate them and deny boarding forcing you to buy a walk up ticket for 3x the price, or maybe the tickets will be fine. It's impossible to know. It is not a risk I would take, but everyone has a different comfort level with that sort of thing.
 
Aug 28, 2015
3,729
2,904
New York
Think of it like buying tickets from a scalper on the street. If all goes well then you got lucky. If you aren't allowed into the venue then there is no one to complain to and you accept the loss and move on.
 

Neil Maley

Staff Member
Forum Moderator
Dec 27, 2014
26,133
29,491
New York
www.promalvacations.com
But don't you think it will only end bad for them? Not us if we buy the tickets which will be real right?
When you book through a third party, the airlines will not deal with you if something goes wrong. They will force you to go through the agency to handle any issues with cancellations.

And the problem also becomes yours if there are restrictions on the ticket, such as a ticket class fare that is non-refundable and you also would not get a credit if the flight is changed or if it's cancelled.

You have to be willing to understand the restrictions and should actually call the agency and ask what the restrictions are on any low priced tickets. They fulfill their obligation selling you the ticket and if something goes wrong- well good luck.
 
Jul 25, 2016
1
0
30
Has anyone had any experience with Skylux Travel, a consolidator that sells discounted first/business class travel? I've seen mixed comments on Yelp, Business Advisor and Trip Advisor. I THINK they buy FF points and resell them, which is supposedly against airline rules. But, the tickets are actually issued by the airline.[/QUOTE
When you book through a third party, the airlines will not deal with you if something goes wrong. They will force you to go through the agency to handle any issues with cancellations.

And the problem also becomes yours if there are restrictions on the ticket, such as a ticket class fare that is non-refundable and you also would not get a credit if the flight is changed or if it's cancelled.

You have to be willing to understand the restrictions and should actually call the agency and ask what the restrictions are on any low priced tickets. They fulfill their obligation selling you the ticket and if something goes wrong- well good luck.
hi there, please let me know if you ended up booking your flight using skylux and if it all worked out. I'm planning on buying two BC tickets from them and have similar doubts. Thanks !