This should work.Neil,
I would fill out the form you mentioned so your organization could contact someone a Skylux but I don’t know what form.
I know that this must seem nuts to you. Reality is that you used an online booking service to purchase your tix. Few experienced travellers would ever book on one of these services. The re-sale and/or repackaging of frequent flyer miles is a very grey area, and you may not even be aware of where your tix came from. These entities are very, very careful to obfuscate everything. Since an airline will punish a pax who sells or barters his miles, I don't know how these guys stay around. Online booking services come and go, they spend their money on slick websites to make you think that you're dealing with a real entity. Sometimes there are several of them piled together, feeding each other commissions and fees. Once they have your money, it is most difficult to get it back. It could take months, or years. This particular service may not have any cash to refund. They may have used the BA refund for operating expenses ... you have no idea because they're just a website. I am so very, very sorry that you got roped into this.It shouldn’t matter that the company(skylux) bought the tickets with miles. They took our money.
And we have received nothing in return. Seems there should be some protection for this kind of dishonesty.
Like I said the credit card company believed the lies they were told from Skylux.
How so we find out if we do have a credit.?
Unfortunately, it comes down to the fare rules. If they allow a refund, then the airline should be providing it per the contracted fare. We do know from the numerous submissions we are getting that BA is taking a very long time to provide refunds, even to consumers who booked directly, so it may just be a waiting game. Many of these companies are having financial issues and hanging on hoping that travel will start back up to generate the cash they need to provide refunds.To clarify, this is Dr. Jacci's interaction with Skylux:
"Skylux informed us we could get a refund""We informed Skylux that we wanted a refund""We again rejected the travel credit and told them we wanted the refund"
The delay in the refund is the issue here . . .
It’s [email protected]Thanks for all the info so far.
I will contact consumer [email protected].
and I will try to contact Laura Taniusha at skylux.
Also I will look into Delaware’s attorney general.
The hardest part of all of this is the fact that Skylux lied to us and lied to our credit card company when we went that route.
There is absolutely nothing the BBB can do to help you get your refund , if this company does not want to. The BBB has no power to make this company do anything.I have communicated with Better Business Bureau and let them know the above info and still no refund.
Did you contact the ASTA?We contacted Better Business Bureau and attorney general in California and Delaware. I tried to contact the Laura Person at Skylux but again they weren’t helpful..couldn’t “find” her in the system. We heard back from “Clyde” at Skylux and after several communications he said on Dec 18 that the refund was processed ..gave us a transaction number and told us that it would be 10-14 business days for the refund to appear. Well that time has passed and still no refund..surprise. Any suggestions as to the next step..capital one was again no help..they didn’t have any pending credits.
I have communicated with Better Business Bureau and let them know the above info and still no refund. Any help or suggestions appreciated.