We purchased 2 business class airline tickets with Skylux travel on July 24,2019 In the amount of $6396.00 for flights from St. Louis to Prague on May 23,2020 and from Budapest Hungary on June 5 2020...SkyluxTravel booked the seats on British Airways . However British Airways cancelled the flights due to COVID 19 pandemic.
we never received the refund from Skylux nor credit voucher for future travel. On May 18 2020 Skylux informed us we could get a refund but it could take up to 2 months or we could get a credit for future travel ..whichever option worked best for us. We informed Skylux that we wanted a refund for the full amount. We waited patiently for the full amount of the refund.. On July 13 we received a phone call from Skylux offering a travel credit in the amount of $6396.00 rather than a refund. We again rejected the travel credit and told them we wanted the refund. We were informed that the refund would be processed within the next 2 weeks. On July 28 we were told the refund had been processed 12 days prior to July 28. Skylux has still not refunded our money nor have we received a travel credit voucher. They have stollen our money.
Note-Attachments removed by moderator as they had personal email addresses in them.
we never received the refund from Skylux nor credit voucher for future travel. On May 18 2020 Skylux informed us we could get a refund but it could take up to 2 months or we could get a credit for future travel ..whichever option worked best for us. We informed Skylux that we wanted a refund for the full amount. We waited patiently for the full amount of the refund.. On July 13 we received a phone call from Skylux offering a travel credit in the amount of $6396.00 rather than a refund. We again rejected the travel credit and told them we wanted the refund. We were informed that the refund would be processed within the next 2 weeks. On July 28 we were told the refund had been processed 12 days prior to July 28. Skylux has still not refunded our money nor have we received a travel credit voucher. They have stollen our money.
Note-Attachments removed by moderator as they had personal email addresses in them.
Last edited by a moderator: