Hi,
About 2 years ago I decided I wanted to build my own computer so I started saving. As a mid schooler and later a freshman I had very little money income. About 6 months ago a started research about computers and in mid october I contacted Asus pre buy support with a few questions. The agents I talked to (brooker and later marvin) told me the motherboard i had wanted supported SLI. (For those of you who don't know SLI is the ability to use multiple graphics cards togather.) Now as it would later turn out it does not but I am getting there.
I talked to a second agent a week(ish) later (marvin) and he confirmed that it supported SLI as well. So on November 22 2019 I bought the motherboard but I did not get it until after dec 22 so I could not have returned it in time anyway. I built my computer on dec 25th after years of doing yard work, and other neighborhood labor.
I then used the windows 10 liscence I had bought with the new PC. Now windows is tied to your Motherboard (see the problem?). So imagine my surprise when SLI did not work. I then talked to another asus support guy (marvin again) who claimed that it did support sli. I then whent to the list of motherboards that support SLI.
It was the first time I had seen it and discovered that no, the Asus Prime b450 plus doesn't support SLI. So I talked to asus again and the guy I talked to sent me to a manager. I talked to the manager who said he could not help me because his boss didn't want to deal with their embarrassing mistakes. He said I should email the high ups in Asus customer support. I then found your site. I used your mail form, crafted a polite letter and sent it to all the emails on your site. I gave them 1 week to respond its day 2 now.
My desired resolution is they replace my windows liscence and replace the motherboard I bought base on their false product representation with an Asus Crosshair Vii Hero WiFi.
I would also prefer that I don't have to ship the mobo they sold to me back to them because of shipping costs.
I get that to them this is a small deal but to me its huge deal and also quite a bit of money (5ish months of saving).
So there you have it.
Any ideas/advice helps
Thanks,
Andrew
About 2 years ago I decided I wanted to build my own computer so I started saving. As a mid schooler and later a freshman I had very little money income. About 6 months ago a started research about computers and in mid october I contacted Asus pre buy support with a few questions. The agents I talked to (brooker and later marvin) told me the motherboard i had wanted supported SLI. (For those of you who don't know SLI is the ability to use multiple graphics cards togather.) Now as it would later turn out it does not but I am getting there.
I talked to a second agent a week(ish) later (marvin) and he confirmed that it supported SLI as well. So on November 22 2019 I bought the motherboard but I did not get it until after dec 22 so I could not have returned it in time anyway. I built my computer on dec 25th after years of doing yard work, and other neighborhood labor.
I then used the windows 10 liscence I had bought with the new PC. Now windows is tied to your Motherboard (see the problem?). So imagine my surprise when SLI did not work. I then talked to another asus support guy (marvin again) who claimed that it did support sli. I then whent to the list of motherboards that support SLI.
It was the first time I had seen it and discovered that no, the Asus Prime b450 plus doesn't support SLI. So I talked to asus again and the guy I talked to sent me to a manager. I talked to the manager who said he could not help me because his boss didn't want to deal with their embarrassing mistakes. He said I should email the high ups in Asus customer support. I then found your site. I used your mail form, crafted a polite letter and sent it to all the emails on your site. I gave them 1 week to respond its day 2 now.
My desired resolution is they replace my windows liscence and replace the motherboard I bought base on their false product representation with an Asus Crosshair Vii Hero WiFi.
I would also prefer that I don't have to ship the mobo they sold to me back to them because of shipping costs.
I get that to them this is a small deal but to me its huge deal and also quite a bit of money (5ish months of saving).
So there you have it.
Any ideas/advice helps
Thanks,
Andrew