Seeking advice after my account was closed by amazon

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Apr 4, 2019
On April 1st. I attempted to purchase an item from using my fathers debit card with his permission. The account was registered in my name. Shortly after placing the order, I attempted to view the status of the order and was signed out. Upon trying to log in I was met with a message stating that "Your account has been locked". I received an email stating that I needed to fax over the billing name and address registered to the card, and the last two digits of the payment method. I had some questions regarding the fact that the card was not registered under my name. After talking to the amazon customer support they said I could either verify the information by faxing my fathers account statement or just create a new account. And so I created a new account instead, this time I purchased an amazon gift card from the store.

I applied it to the new account and attempted to purchase an item. At shipping I was asked if I would like to register for amazon prime so I could take advantage of the free 2-day shipping. And I did, I added a Pre-paid debit card that I had laying around that was registered in my name to the new account. Shortly after, I was logged out and prompted with the same message as earlier "Your account has been locked". After contacting support acouple of times seeing what the issues was, I then decided to fax the Pre-Paid card information to their fax lane. Proving that it was registered to me and that I was the owner of it. A day later, I received the same email again. I thought I would fax the information again. But again, a day later I received another email asking for the information. However, this time I was sent 2 emails. One saying that "We have not been able to confirm the billing details", aswell as another stating "You account has been closed". I instantly contacted customer service asking why my information wasn't being accepted aswell as why I was being told my account has been closed.

Everytime I contact amazon trying to resolve the issue I get the same thing "The account specialist do not have a phone line and we can only speak with them over email, all we can do is submit a ticket". And everytime I do. I get the same 2 emails "Your account has been closed" and "We have not been able to confirm the billing details".

So here I am over two weeks being denied a refund aswell as not being able to access my account. I am stuck and have no clue what to do anymore. All input is greatly appreciated.

Neil Maley

Staff Member
Dec 27, 2014
New York
They have to verify your address and can’t do that with a pre- paid card. I’m actually surprised they told you to open another account- my understanding is that you can’t have two accounts unless you sell.

You can’t use someone else’s card in your account, that’s why your account was frozen using your Dads card.

We have company contacts here- you can try using them.

Write, don’t call. Read this and follow it when writing:
Likes: VoR61
Apr 4, 2019
Thank you for your help and advice. I thought my money was gone. I contacted the Attorney General of Missouri and they were able to solve my issues. Thank you very much. You may close this thread if you would like.