Sears is the one being driven out of business and Best Buy may not be far behind.I've run into similar situations with BGE Home Service (Baltimore Gas & Electric). These businesses are only interested in amassing as many monthly/yearly subscribers as possible. They then staff as few help desk and technicians as possible. I once called on a Saturday and explained that my HVAC unit was leaking water, I was told they could have a tech on-site in 8 days. You're better off finding a local small business who's actual livelihood depends on good service. This is easier said than done as the larger companies like Sears, BGE, BestBuy/GeekSquad have driven many smaller people out of business.
Thanks, Neil!Check the complaints we have about other brands-besides Sears there is another brand you might want to stay away from due to many complaints we have here.
Although I own an LG washer and dryer since 2012 and haven't had any problems (knock on wood), I have seen LG dubbed "largely garbage" many times on this forum in reference to a variety of appliances.Where can I find these other brands????
Wait! Sears offered you 10% off if you did business with them again? When they regularly have sales offering 40% off?
Yes. And that was supposed to be compensation for the $79 I spent on a Sears Home Service call regarding a refrigerator whose freezer was way too cold --a service call in which the technician changed the settings, resulting in the entire refrigerator freezing its contents. I just thanked her politely, and then went on this forum to describe the latest evidence of poor service.Wait! Sears offered you 10% off if you did business with them again? When they regularly have sales offering 40% off?
Sorry, my question was, "Where can I find the other complaints?" Regarding the brands, I always research products on Consumer Reports before buying them, but it's harder to find current complaints about some specific products. That's the great thing about these forums.Where can I find these other brands????
*sigh* oh the nostalgia! Those solid American-made Lady Kenmore appliances!I haven't bought a Sears product since they couldn't even sell me a bicycle 25 years ago. Well, they would have sold it to me, but nobody could answer any of my questions. It's been an awful store for much too long and I feel badly for consumers who haven't gotten the word yet. Another American icon down the drain, sigh.
That's excellent advice for buying ANY appliance these days.Talk to Lowes, Home Depot or Costco (or other large, financially solid retailers of multiple brands) and see what their customer service policies and extended warranties are. Find one that you feel comfortable with. Or visit your local independent appliance dealer.