Sears automotive online.

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Mar 15, 2017
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#1
Ordered a set of new tires online from Sears. Used a telephone CSR to ensure I was getting the right tires. The CSR placed the order by telephone. The confirmation email I was told about did not arrive until after I called them back. Upon looking at the confirmation email, I noticed the tires were the wrong size. I called, in November of 2016 and decided to cancel the order. I was told that it would take 7-10 days for the refund to process. After 4 months and 10s of hours on the phone with various departments, they still have my $148.78
 

JVillegirl541

Verified Member
Nov 21, 2014
3,258
3,150
113
#2
Ordered a set of new tires online from Sears. Used a telephone CSR to ensure I was getting the right tires. The CSR placed the order by telephone. The confirmation email I was told about did not arrive until after I called them back. Upon looking at the confirmation email, I noticed the tires were the wrong size. I called, in November of 2016 and decided to cancel the order. I was told that it would take 7-10 days for the refund to process. After 4 months and 10s of hours on the phone with various departments, they still have my $148.78
If you never received the tires and after that amount of time you need to dispute the charge with your Credit Card. You have waited long enough.
 
Likes: Neil Maley