Saying something nice.

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Aug 27, 2018
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#1
After learning thru this forum, to shop for my airline tickets directly on the airline's app or website, I looked for my roundtrip tickets from Fresno to Denver via Frontier Airlines rather than my usual, United Airlines. I was excited to find limited direct flights(on Frontier) at a significant savings ($500 less for 2 passengers). While limited by both day of the week and times of the day, they listed very reasonable times of the day for our travel. We can definitely work around the days of the week they offer this connection.
I booked, only to be notified by Frontier 4 days later that the times of the day were moved(by Frontier) from the early afternoon to late at night. My husband and I are unable to fly and safely negotiate ground transportation at these reassigned hours. Since we were past the 24 hour booking change or cancellation, I didn't hope out much hope that my full fee would be refunded. However, it was fully refunded. While I will likely never fly with Frontier, I do respect that they realized they were responsible for our need to cancel.
 

Carrie Livingston

Moderator
Staff Member
Advocate
Jan 6, 2015
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#2
Thank you for the story about the positive resolution! I think, but am not sure, when there is a significant schedule change the airline has to refund the money if requested. Fortunately for you the schedule change happened only 4 days after purchase so you don't have to worry about major price increases.
 
Likes: VoR61
Jan 6, 2015
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#3
That's great news. In the future, take note of the flights that immediately follow the one you prefer. Many times travelers get stuck somewhere because they obtained a lower fare, but a canceled flight (outbound or inbound) can't be re-scheduled until the next day OR later. And then the result snowballs into their subsequent plans.

Said another way, make sure you have at least two flights after the one you're targeting that will still allow you to fulfill your other plans . . .
 
Dec 19, 2014
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#4
Glad it worked out for you.

Your post sums up the state of airline travel in that we are giving kudos to airlines for simply doing the right thing.

You were fortunate that the schedule change occurred 4 days after purchase. It could have occurred 4 days before purchase. Worse, they could have canceled the flights. At least with alternative carriers (ie United), they have the flight frequency and ability to re-route you onto a different flight schedule, even if it means making connections through SFO.

However, I am curious... for less than $500, you couldn't arrange ground transportation?