Prior to booking my ticket for SAS Go Light ticket (no free checked bag or seat assignment) I called the SAS 800 number to ask if I, as a Star Alliance Gold member, am entitled to one free checked bag as noted on their website. The agent confirmed that I am entitled to one free checked bag. I then booked the ticket for Copenhagen to Hamburg one way for $64.10 and for my friend (who is not a Star Alliance Gold member) a ticket with one checked bag for $64.10 + $18.89 = $82.99. At the Copenhagen airport on 9/14/2018 I was not allowed to have a free checked bag and had to pay 530 DKK = US$ 83.27 to check my bag as it was 12 Kg and SAS's limit for carry-on was 8Kg. This is more than the plane ticket's cost! I would have gladly paid $18.89 for a prepaid checked bag just like my friend when I bought the ticket but based on the false info I got the SAS phone agent I now am out of $83.27. Any suggestions?