We had a retractable awning (manufactured by Futureguard Building Products of Auburn, ME) installed a number of years ago by a Williamsburg company (Apple Door of Williamsburg). Last November we noticed a problem in the awning whereby holes were appearing in the awning caused by the retracting and expanding of the awning. Some of the various warranties given at the time of installation are still in effect. Nevertheless, despite numerous contacts with the companies, each company seems to be blaming the other company for the problem. The offer from the manufacturer does not seem to be in accordance with the warranties and is merely a temporary solution (since the issue will occur again) and not a permanent solution.