I booked airline tickets on Southwest last year for my daughter's wedding for my husband, myself and my mom and her aide. As you can probably guess the wedding was cancelled so we cancelled our reservations and each received the value in travel funds. I posted on this forum last year and was luckily able to recover the cost of the aides ticket since we did not know who would be travelling with mom in the future..thanks!! I am very happy to say the wedding is back on for this August and we are looking to rebook our tickets. However, my mom will be 91 by the time we travel to NY from FL and is now physically not able to fly. She had a heart attack in January and is under a doctors care for both her cardiac health and for severe back issues for which she is undergoing pain management treatments. I would love to get a full refund of her travel funds which she will, at this point, never be able to use. If that is not possible, perhaps her funds could be transferred to the Rapid Rewards accounts for me and my husband since the flights we need to rebook now are a bit more expensive than our previous tickets so what is in our travel funds will not be sufficient to purchase the entire fare. The amounts in each of our accounts is $277.96. Last year I was able to get the refund for mom's aide's ticket by contacting Michelle Buckley on your contact listing. However, she told me it was a one time courtesy so I don't know how receptive she will be this time. However, this seems like a very different situation given my mother's advanced age and health. Thanks for any help you can offer!!!!!