Repair invoice with incorrect date

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Jun 6, 2019
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#1
Good morning,

Two questions.

1. I am being charged for a flat tire on a rental. The receipt from the tire shop is dated during the period of time that I had the rental which is an impossibility. How could they have repaired the car while I was in possession of it? Is this relevant?

2. I used a Chase Sapphire Preferred Visa (primary insurance) to rent the car. I closed the account in between renting the car and learning that I am being charged for the repair. Do you think that Chase will cover the cost of the repair?

Background: 7 or 8 months ago I rented a vehicle from Advantage Rental in the DC area. I drove it to West Virginia where I developed a flat tire. I attempted to install the donut, but found that there were locks on the wheels but even though I searched the entire care there was no special key to remove the locks. Upon further inspection, the tires on the car were from two different brands -- the mismatched one went flat. I called Advantage and they said I could have it towed to DC at my expense. Instead, after hours of calling around on a Saturday in rural West Virginia, I ended up paying a guy $100 bucks to take the lock off the flat tire so I could install the donut. I filled out an incident report and was told that was that.

Now, I am being contacted by a billing company that tells me I'm on the hook for $121 ($50 admin fee)to pay for the flat tire. I feel that I am being wronged here and that I am being held responsible for a defective vehicle that was unsafe (due to not having the key for the lug nut locks). What do you think I should do in this situation?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,181
16,298
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New York
www.promalvacations.com
#2
Did you opt for tire coverage when you rented the vehicle? If you didn’t and your credit card doesn’t have it, you are responsible for repairing the existing tire or buying a new one. Have you gone back to tell them this isn’t the correct invoice because you still had the car on the date the invoice is shown?
 
Jun 6, 2019
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#3
Did you opt for tire coverage when you rented the vehicle? If you didn’t and your credit card doesn’t have it, you are responsible for repairing the existing tire or buying a new one. Have you gone back to tell them this isn’t the correct invoice because you still had the car on the date the invoice is shown?
Hi Neil, thanks for the reply. I opted out of all coverage. I'll check if Chase Sapphire Preferred has tire coverage. I closed that card several months ago, so I don't know if they would still cover the claim?

I have not let them know that the invoice is dated incorrectly, no. Basically, I asked them to send me the documentation AND THEN I found this site. So I went back and asked me to send more documentation based on the advice in the sticky post. So I am going to wait to see if they send all of that first.
 
May 1, 2018
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#4
1. I am being charged for a flat tire on a rental. The receipt from the tire shop is dated during the period of time that I had the rental which is an impossibility. How could they have repaired the car while I was in possession of it? Is this relevant?
Could be relevant. I once got a notice well after I returned a rental car saying that a tire had to be replaced and it was attributed to my rental so I was responsible for the bill. The tire shop's invoice showed the incoming odometer reading about 100 miles higher than the return mileage reading on my return receipt. I googled the address of the tire shop and it was less than 10 miles from the airport. I asked why the car would be driven 100 miles on a supposedly bad tire that needed replacing to get to a nearby tire shop. They apologized and told me the matter was settled.

Youmight be trying to charge you for an issue someone else caused.

2. I used a Chase Sapphire Preferred Visa (primary insurance) to rent the car. I closed the account in between renting the car and learning that I am being charged for the repair. Do you think that Chase will cover the cost of the repair?
Credit card insurance doesn't cover damaged tires due to road hazards, they only cover tires damaged tires as part of a larger collision claim. It does't matter that you closed the account. Credit card insurance coverage only cares that your account was in good standing during the rental period.
 
Jun 6, 2019
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#5
I asked Viking Billing (acting on behalf of EZ Advantage) to provide several documents (as specified in the stickied post) and was told that they could not respond via e-mail and that I had to either call or write to them. What is the recommended course of action? Call? Write (maybe send certified mail)?
 

johnbaker

Verified Member
Oct 2, 2014
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#6
@rlp Does the tire store receipt have some identifying information about the car?

My first response to Viking would be that they obviously made a mistake because you were in possession of the rental car on xx/xx/xxxx and did not take it to a tire store.

I would also send your request in a manner where you get a signed receipt (ups, fedex or usps)
 
Jun 6, 2019
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#8
You might be able to get this dropped if you use this thread and fight it. Stop dealing with Viking and go to the car rental company main offices.

Read this and use the suggestions and send your letter to the Executives at Advantage.

https://forum.elliott.org/threads/how-to-deal-with-a-car-rental-damage-claim.9703/
Hi Neil,

I read through that thread and I did contact Advantage directly through the link provided (filled out a form on their "contact us" page). I was told by Advantage to deal with Viking directly. But now that I have received that response, I will now move on to contacting the executives at Advantage per your suggestion.
 
Jun 6, 2019
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#10
I heard back from EZ/Advantage and they attached an invoice that I received when I returned the vehicle which showed the amount I paid for the rental. It didn't note damage or anything. Here is what they wrote:

Dear Mr. XXXX,

Our system can only attached the agreement and invoice since your case and information was already transfer to Vikings. If they do not want to assist please request to speak with a manager since we are aware they are taking your case and information can be provided only by them. I have attached the only two documents we still have in records.


If you have any further questions or concerns feel free to contact our customer service department: toll free (800) 777-5500. We are open Monday-Sunday 8:00 AM -11:00 PM.

Thank you for making business with AEZ rent a car.

Kind Regards,

Xxxx Xxxx
Customer Service | Specialist
xxx@xxx.com
Phone: 800-777-5500


What is my next move?
 
Jun 6, 2019
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#12
I have pasted below the response that I received from Advantage/EZ. Should I wait to hear from the Claims Department Management? I haven't heard from them yet, but a few calls from Viking which I have not answered. It's been a week now.

Dear Mr. XXXX,

I have escalated this to our Claims Department Management team for them to thoroughly review the claim and communicate with you directly. Please feel free to reach out to me should you have any further questions and or concerns.


Sincerely,


Naomi Cantera
Voice of the Customer & Contact Center | Manager
 
Jun 6, 2019
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#14
Hi Neil, I followed your advice and eventually did hear back from Ms. Cantera via e-mail. She told me that the claim from Viking Billing would be closed. Later, I received a letter from Viking Billing that said that the same. Thank you for your advice and thanks to the folks who run this website. It's a real resource for consumers!