Rental car accident documents needed (EuropCar in France)

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Dec 11, 2014
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An often told tale:

I rented a car in France through EuropCar, and had an accident (October 2014). My VISA insurance needs repair bills to complete my claim.

As an aside, my credit card was charged for damage repairs as well as a host of administrative fees within 2 days of returning the car. So, the documents ought to be available a long time ago.

I have tried calling, several times, and have been told "my request has been noted", but there have been no documents obtained, nor do I have confidence of getting them this way.

The language barrier is an issue, too, but they do seem to understand what I am asking for.

Any assistance or advice is welcome.

Thanks
 

Grant Ritchie

Dependable adequacy :-)
Oct 1, 2014
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#2
Dear Mr. Kaplan,

I'm one of Chris' assistants, and I'm glad you wrote when you did.

I say that because, in future, you need to make all of your contacts by email, so you have proof of what is said... or if you're ignored. Also, since Europcar will have translation software, emailing will sidestep any, "Je ne comprends pas" nonsense.

Begin your written appeals by sending a short, polite email to Europcar's "Contact Us" page. Here's a link:

http://www.europcar.com/EBE/module/render/Contact-Us

Give them a week to get back to you. If they don't, or if you don't like what they have to say, move on to the executives you'll find listed here:

http://elliott.org/contacts/europcar/

One by one, with a week in between, email the Primary and Secondary Contacts, followed by (if necessary) the Chief Executive. Save all of your correspondence, and if you don't receive satisfaction, feel free to copy your "paper trail" to Chris for review.

FYI, you're far from being the only consumer who's had trouble with this company. For your reading pleasure, here are a couple of links to stories Chris has done in past about our friends at Europcar:

http://elliott.org/the-troubleshooter/happened-repair-records-damaged-rental-car/

http://elliott.org/blog/is-this-the-latest-car-rental-scam/


Good luck!

Grant Ritchie
 
Dec 11, 2014
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#3
Thanks Mr. Ritchie.

Actually, I had sent my case and documentation to Chris yesterday before posting here. He did something, because within 24 hours I had everything I need.

The email I got from EuropCar (with the requested documents attached) had Chris's case file attached to it. So, it is clear that Chris's magic worked.

Can I assume Chris will see this posted here ? I want him to know his action was effective and I am extremely thankful.

Regards,

Lawrence Kaplan
Marlborough, MA