Hi,
I have a reservation from MAD to SFO departing on 2nd August and returning on 16th August with Lufthansa, booked through TravelGenio. I can no longer take this trip. I understand that this is a non-refundable ticket, but I cannot afford to lose over €1,400. I am becoming very stressed about this because of the amount of money in question. I would greatly appreciate it if, on this occasion, Lufthansa could cancel and refund the cost of the ticket as a gesture of goodwill. I have flown with Lufthansa before and have never cancelled or no-showed. I have tried phoning them directly but I am forever on hold. TravelGenio say they cannot do anything because it is a non-refundable ticket.
What can I do?
Many thanks!
I have a reservation from MAD to SFO departing on 2nd August and returning on 16th August with Lufthansa, booked through TravelGenio. I can no longer take this trip. I understand that this is a non-refundable ticket, but I cannot afford to lose over €1,400. I am becoming very stressed about this because of the amount of money in question. I would greatly appreciate it if, on this occasion, Lufthansa could cancel and refund the cost of the ticket as a gesture of goodwill. I have flown with Lufthansa before and have never cancelled or no-showed. I have tried phoning them directly but I am forever on hold. TravelGenio say they cannot do anything because it is a non-refundable ticket.
What can I do?
Many thanks!