Hello. I have an issue with Orbitz regarding a non-refundable hotel room booked same day during snow storm chaos at Heathrow on Dec. 10, 2017. Flights were cancelled after sitting on plane for almost 5 hours Booked hotel via Orbitz after getting off plane. Mass chaos in airport. Then attempted to get cab. Was outside for long time but line never ended and cab line barely moving. Traffic jammed. Elderly mother with knee problem could not stand for hours outside to get a car in the cold. Called Orbitz and said we can't make it but was told we have to get permission from hotel to refund you. Hotel would not answer the phone after multiples calls and even when Orbitz called. I asked about getting the insurance and Orbitz rep said it doesn't apply to this weather situation. Hotel won't refund claiming we were no-shows. I called Orbitz at length and they won't refund. Hotel told me if Orbitz had emailed them that night, they would have refunded due to well-documented weather situation. Hotel won't give refund to Orbitz therefore Orbitz will not refund me. Are you able to assist? This is for an over $500 room.