Recorded phone call

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Sep 11, 2019
I work for a flooring store and received an order which was on backorder for 2 months which I don’t believe I placed. They said they have recorded conversation of me placing it but won’t let me hear the recording.
My company has to pay $1400 for restocking fee and return freight. I believe I should be entitled to hear the phone conversation. What are my rights and your thoughts?

Carrie Livingston

Staff Member
Jan 6, 2015
St Louis
This sounds like a business to business issue which we don't advocate although other posters may come along and provide advice for you.

What kind of advocacy do you do?
We advocate for customers who have an intractable problem with a business, a role sometimes also referred to as the reader advocate, problem-solver or ombudsman. Basically, we try to help when no one else will.

What kinds of cases do you consider getting involved in?
Any dispute between a consumer and a business.
Likes: Neil Maley